Direct Support Professional
Resume:
Dionisio Serrano
**** ******** **** **** *******, GA 30017
*********@*****.***
Profile
Reliable, motivated, and task-oriented individual looking to apply over 30 years of customer service skills to your organization. Using these skills to meet all deadlines, work with team members, and learn any offered opportunities to increase patient advocacy.
Experience
Direct Support Professional, REM of North Dakota, Grand forks, ND, 2011 -2015
Passed medications at the scheduled time to the individuals - showered and dressed the individual for the day prepared meals and snacks - bring individuals to doctors appointments - helped and encouraged individuals to do Arts and Crafts - assisted individual with food and clothes shopping- bring individuals to community and Family events - advocate for the individuals
Package Handler, FEDEX, Grand Forks, North Dakota, 2003 -2011
load and unload trucks, van, and customer’s vehicle - scan packages for local deliveries - sweep vans and trailers out - wash exterior of the vans - sweep inside and outside hub - translate English to Spanish for customers
Salesman / Forklift Driver, The Home Depot, Windham, Connecticut, 2001 - 2010
sell home improvement merchandise - stocked shelves - inventory - explained and demonstrated how to use products - translate Spanish to English - load and unload merchandise from trucks - helped load merchandise into customers‘ vehicles - bring out merchandises to the floor - do special orders in-store or over the telephone - helped out in other departments - deliver merchandise to costumer homes
Education
LeGrave Learning Center, Grand Forks, North Dakota Computer Skills 2011
Fox Institute, West Hartford, Connecticut Certificate of Training Administrative Assistant 1994
Church Academy, Hartford, Connecticut Clerical and Business Skills Training 1989
A.I.Prince RVT School, Hartford, Connecticut Diploma 1983
Dionisio Serrano
1300 Skipping Rock Lane Grayson, GA 30017
*********@*****.***
Skills
Basic computer skills
Type 40 wpm
Telephone skills
Budgeting and Inventory Experience
Attention to details
Patient with people
Prepare meals
Follow directions
Written and verbal communication using fluent Spanish
Able to document accurately and write report
Public speaking experience
Able to interact with the general public and difficult people in a professional manner
Care giver to young adults and elders using physician directives
Referrals
Lisa Magnuson, Area Director for REM of North Dakota, Grand Forks, ND 701 -746 - 5217
Skip Narum, Trainer for REM of North Dakota, Grand Forks, ND 701 - 746 - 5217
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