Customer Service High School

Vearlyce Johnson

Addison, Texas, *****

210-***-**** ********.*******@*****.***

www.linkedin.com/pub/vearlyce-johnson/107/b07/3a8

SUMMARY

Extensive experience in the Mortgage and Banking industry. Principle personal strengths include excellent communication and presentation skills, loyalty, and commitment to established goals. A hard worker who is competent in human behavior skills and creates the environment that encourages team members to perform at their best. Creates a positive work environment with a strong record of achievement and a broad range of proven skills that include problem solving, administrative support and customer service. Computer skills include Microsoft Word, Excel, PowerPoint and Outlook.

Customer service-focused

Excellent communicator

Energetic

Excellent time management

Strong listening/ problem solving skills

Valid NMLS License

Wire experience

Adaptability/Flexible

HIGHLIGHTS

ACCOMPLISHMENTS

Sales Contract Review Expert 2015

Cross skilled for VA loans 2015

Received Zero Defect Awards for the 2nd and 3rd Quarter 2015

Home Equity RESPA Review Team 2014

EXPERIENCE

USAA Federal Savings Bank – San Antonio, Texas and Addison, Texas

Mortgage Processor II

Assist members with Conventional and VA purchases and refinance in a proficient manner. Identifying priorities and organization play a major role in servicing pipelines ranging from 25 – 50 loans. Exemplify strong communication skills and multi tasking in a fast paced environment, while complying with all bank, investor, and regulatory requirements.

USAA Federal Savings Bank – San Antonio, Texas

Mortgage Processor July 2010 – January 2011

Contractor via Peyton Resources, hired direct to USAA within 6 months of an 18 month contract. Primary focus on Conventional refinances. In a new role and environment managing pipelines between 60 – 100 loans became a new yet manageable task. Dedication to long hours, structure, and focus lead to success and a permanency with USAA.

EDUCATION

Winston Churchill High School – San Antonio, TX High School Diploma, 2005

January 2011 to Present

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