Customer Service Information Technology
Resume:
*************@*****.***
ALEXANDRIA J. STAPP
OBJECTIVE
I am Alexandria J Stapp. I’m a US Air Force Veteran, I am currently pursuing a degree in Computer Science. Over the past few years I have been pursuing an associate’s degree in Information technology. I am very familiar with several different computer programs, office programs and database programs. I am very proficient in Customer Relations Management (most skills were obtained while in the Air Force). I am very well trained in data entry. I am a fast learner and very teachable. I catch on quick, especially with IT Networking, Programming, Webpage Maintaining. I would love a job that allows growth and is secure.
Willing to relocate.
PROFESSIONAL ACHIEVEMENTS
A+ CERTIFICATION WITH UNITED STATES AIR FORCE
NETWORK CERTIFICATION UNITED STATES AIR FORCE
DATABASE MANAGEMENT CERTIFICATION UNITED STATES AIR FORCE
Letter of Recommendation from LT Colonel Joseph Biesener for Database Management
SKILLS
All IT Skills are Current through still pursuing my degree.
Can successfully type 60+ WPM
Has a vast knowledge and experience with computer technology.
Database Operations
Air Force trained Attention to detail.
Excellent Customer Service Skills
Highly Motivated Worker, Always Professional, Goal Oriented
Office Management Knowledge and experience
User Account Management
Troubleshooting hardware and Software
Help Desk
Oversaw 1000+ Account Users
Network manager
6 Years of Helpdesk and all of the above, experience
CSA-Client Support Administrator for 3+ years
Have experience with Apple Hardware
Apple Software
3+ years executive support to higher ranking officers
Experience with database
Experience with Firewalls
Programming
Web Page Maintainer
Computer and Phone Set Up and Maintanence
Proficient with Cisco Programs
VoIp Phones
WORK HISTORY
CUSTOMER SERVICE, FRONT DESK, RED LION, PORT ANGELES, WA
March 2012-June 2012
CUSTOMER SERVICE REP, TINY BUBBLES, PORT ANGELES WA
June 2012-Dec 2012
INFORMATION TECHNOLOGIST, UNITED STATES AIR FORCE
May 2006-March 2012
EDUCATION
CRIMINAL JUSTICE, ASHFORD UNIVERSITY, CURRENT
Currently working towards my bachelor’s degree in Criminal Justice. GPA 3.8
INFORMATION TECHNOLOGY, KAPLAN UNIVERSITY, 2012-2014
Associates in Information Technology, GPA 3.4
HIGH SCHOOL GRADUATE, GRACE FELLOWSHIP CHRISTIAN ACADEMY
Graduated with Honors, GPA 4.0
REFERENCES
MELISSA CHRONISTER
Mary Kay Consultant
Phone: 214-***-****
DAVID L. SMITH
Technical Sergeant
*****.*.*****@**.********.***
***********@*********.***
DAVID L. SMITH
Technical Sergeant
*****.*.*****@**.********.***
***********@*********.***
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