Customer Service Administrative Assistant

Sierra LaShelle Ross

*** ********** ******, ******, ** 44035 614-***-**** *********@*******.***

OBJECTIVE

To use my education and experience within an organization that values a strong work ethic, with a commitment to customer satisfaction, team building, and a positive attitude. KEY SKILLS

Detail oriented

Creative problem-solver

Dedicated, professional care-giver

Proficient in Microsoft office software

Excellent communication and customer service skills

Highly motivated with strong organizational leadership EMLPOYMENT HISTORY:

Stone Facility Management, Elyria, Ohio

Administrative Assistant March 2015 - Present

Prepares invoices, and correspondence

Organizes meetings, travel, and site visits for Director

Processes employee timesheets and payroll records

Completes administrative tasks and job site documentation

Trains staff/employees on safety and procedural knowledge JP Morgan Chase, Columbus, Ohio

Telephone Banking Specialist October 2013 - March 2015

Participated in online testing and compliance training

Trained new hires on telephone banking

Oversaw the activities of debit and credit cards, ATMs, and online banking services.

Answered customer telephone inquiries, and personal banking needs Visiting Angels, Elyria, Ohio

Home Health Aide June 2012 - October 2013

Assisted long term/rehab clients with activities of daily living

Provided companionship, and emotional support to disabled individuals

Observed and documented patient status and reported adverse changes to nursing staff Stone Facility Management, Elyria, Ohio

Commercial Site Manager August 2011 - February 2012

Trained and supervised janitorial staff on building maintenance

Maintained safety and compliance records

Ordered and stocked supplies and equipment for job sites

Performed daily, weekly, and seasonal cleaning of the job site offices, hallways and entries Life Care Center, Elyria Ohio

State Tested Nurse Aide June 2010 to November 2010

Performed and assisted long term/rehab clientele with activities of daily living

Performed charting and documentation of daily duties performed

Operated healthcare equipment and supportive devices REFERENCES AVAILABLE UPON REQUEST

EDUCATION:

Lorain County Community College, Elyria, Ohio 2011 Clearview High School, Lorain, Ohio 2005

VOLUTEER EXPERIEINCE:

Stone Sports Youth Athletic Association 2007 - present

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