Customer Service Assistant

Zheng SuFeng

Salcedo Village, Makati, Philippines

+639********* ************@*****.***

Profile

I come from China and have worked in the Philippines for two years. During the four years in university, I acquired a variety of comprehensive skills to get qualified in my career. I have worked on and completed several projects from the past two years, gaining good knowledge of customer service side, with an excellent knowledge of MS Operation system. I am looking for the opportunity to apply and expand my skills.

Employment History

Oct 2013– Now Customer Service Analyst PrestigeNet Services INC.

Contracted to work as an operator in our group, being the liaison of different departments

Duties: -Manage end to end client relationship for excellent client & customer experience

-Analyse data and provide product related feedback on a regular basis

-Liaison with various department teams to achieve seamless operations

-Take care of new employees and train them of company products

-Mandarin & Cantonese & English Translator

Jan 2013 – Aug 2013 Teaching Assistant 21CN Language Institute

Internship in a language training institute as an assistant

Duties: -Arrange and settle preparations of documents for different classes

-Collect information of the students

skills & achievements

Excellent language skills

-Excellent oral and written communication skills in English

-Native speaker of Mandarin Chinese and Cantonese

-Self-learning French for Level 2

Strong sense of team work

Contributed to win the Excellent Volunteer Service Team Award in 2010 Asian Olympic Games.

Help our group won the first prize among all the group in our company’s team building event, as a group leader

Organizing ability & Communication skills

Organized all kinds of small and big events in our company, like Christmas party, Chinese New Year party and so on...

Passionate about meeting new people and exchange new ideas, being a member of couchsurfing for one and a half year

Comfortable of working in a multicultural group, eager to know and learn more

Comfortable with ambiguity and unpredictable work hours

Education & Qualifications

South China Normal University Geographic Information System 2009.09– 2013.06

References available upon request

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