receptionist (medical)
Resume:
Shirley Montanez
Bowman, SC *9018
E mail:**********@*****.***
EDUCATION:
**/** – 5/12 Long Island University, Brooklyn, NY
MPA Master Public Administration
Major: HealthCare Administration
09/07 06/10. St. Joseph's College, Brooklyn, NY
BS in Health Care Administration
Major: Health Care Administration
02/05 – 10/06. ASA Institute Bklyn, NY
A.O.S. Med Admin.
Major: Medical Assistant
06/04 – 9/04. Micro Power Computer Institute, New York, NY . Certification in Medical Billing and Coding
10/75 – 01/76 New York Business School, New York, NY Major: Executive Secretary
EXPERIENCE:
07/2015 pres. Dial America, Charleston, SC
Customer Care Representative
● Assist providers obtaining health insurance benefits.
● Assist providers obtaining claim status of insurance claims. 08/12 07/15 King Teleservices, Brooklyn, NY
Customer Care Representative
● Assist callers obtaining city services information
● Direct callers to the correct agency
● Assist callers by taking their complaints
ie: City agency and or worker complaints
● General and detailed assistance to callers
9/2010 5/12 Odd Jobs, Brooklyn, NY
● US Census Bureau, Crew leader and Enumerator
● NYCHA, Seasonal Grounds Keeper
● LIU Fulltime student, Masters program
● Shellshock Security, Security Guard (night clubs). 06/09 03/10. Allen Health Care Agency, Jamaica, NY Home Health Aide
● Assist clients with everyday living, Bath, clothe, feed, clients
● Light housekeeping, Light food preparation
● Various personal and medical maintenance
10/06 – 08/08 Staten Island Physicians Practice, Staten Island, NY GI Manager/Medical Assistant/Call Center
● Book/cancel/modify appointments, in both Medical Center and Hospital
● Medication refills obtain medication authorizations
● Complete referral tasks sent to Gastro Dept., collected co pays.
● Mail preps and instructions to clients, Medical Assistant in medical center during off hours 07/06 – 10/06 Ana Mendez, MD. Staten Island, NY
Medical Assistant/Part Time
● Registered Patients, Took Vital Signs, Prepared patient for Doctors examination
● Phlebotomy, Answered telephones, Booked appointments, Transmitted billing 12/05 06/06 Law Office of Lesley Benjamin & Assoc., Bklyn, NY Legal Assistant/ Part Time
● Real Estate/Divorces/Immigration proceedings, Prepare legal documents, Attend court proceedings, Consult with potential clients, Consult with current clients
● Office maintenance, office supplies, pay bills
02/02 – 02/04 Robert Lloyd Segal, MD, New York, NY Assistant Manager/ Medical Secretary
● Performed General office and managerial duties.
● Typed pre op releases and other outgoing correspondence.
● Scheduled appointments for biopsies and treatment of radioactive isotopes.
● Assisted patients in setting up appointments with specialists.
● Transmitted billing, collected co pays, prepared and deposited daily cash flow.
● Prepared patient information on Medical Manager.
● Assisted with test requests and prepared testing samples.
● Obtained referrals, authorized prescriptions as instructed and obtained required insurance eligibility information.
● Filed, answered telephones, organized Doctors calendar and prepared travel itinerary. 10/01 – 02/02 WorldCom Wireless/Spherion, Nassau, NY Activations Representative
● Activate wireless telephones
● Troubleshoot problematic cell phones
● Assist customers with billing inquires and programming
● Assist dealers with activations and problematic programming 08/00 – 04/01 B & S Restaurant Services, New York, NY Secretary/Reservations/Shipping & Receiving
● Answer telephones and directed calls
● Book nightclub reservations and rental space for events
● Receive incoming correspondence and mailed outgoing correspondence
● Order receiving supplies
● Inventory supplies and shipments
● Escort rental clients through rental space
SKILLS:
Ultrasound Techniques, Pathological and Non pathological ultrasound, Clinical and Medical Office Procedures, Aseptic Techniques, Specimen Collection, Medical Terminology, (Finger Puncture, Phlebotomy and Urinalysis, MS Office for Windows 2000 Word, Excel, PowerPoint Visual Acuity Examination, EKG, CPR and Vital Signs, Type 75 wpm LICENSE & CERTIFICATES:
Virginia State Drivers License, NYS Security License, Advanced Certificate in Gerontology REFERENCES: Available Upon Request
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