IT Business Analyst
Resume:
Resume of Vinodhini DK Email: *********.**@*****.*** Mobile: 724-***-****
Page 1 of 2
Vinodhini DK
Cranberry Township, PA 16066
*********.**@*****.***
Mobile: 724-***-****
Home: 724-***-****
IT PROFESSIONAL
Key Skills & Strengths:
Over 3+ years of professional experience in IT, responsible as operations support and application developer; having very sound knowledge application development, maintenance and support services
Proven performer with consistent track record in operation excellence, generating customer loyalty, and deliver results to add value, win customer’s trust and improve competitiveness of the business
Team-oriented with leadership, initiative, strong customer focus, high integrity, problem solving, result oriented, collaborative and passionate for performance
Over 5+ years of experience in Retail Domain that includes the area of Financial Management, Credit Card Management, Supply Chain Management, Guest Services and Sales
Consistently exceeded SLAs and C-SAT surveys for application support, leading to improved customer experience
Languages/Technologies: Java, Jsp, Servlets, HTML, Javascript, SQL, PL-SQL, COBOL, JCL, Eztrieve language, CoolGen and VB Macro
Tools: Eclipse, TOAD, HP Openview (ITIL framework), MS Office Suite, CA7, Job Management Retrieval, Endevor, Remedy, File Aid, Abend Aid, Expeditor, Query Management Facility (QMF)
Servers/ Databases: Tomcat, Apache, MS Access and MySQL
OS: IBM OS/390, Windows 7, Windows XP
AREAS OF EXPERTISE
Application Support Retail Industry ITIL Incident Management Application Development Validation ITIL Change Management Service Operations Management Software Development Lifecycle ITIL Problem Management PROFESSIONAL EXPERIENCE
Velan Traders, Coimbatore, India
Sales Analyst Jan 2010 to Feb 2013
Responsible as sales analyst to support daily operation for sales and distribution of fast moving consumer goods. Responsibilities include:
Prepares sales forecasts and collects and analyzes data to evaluate current sales goals
Proactively engaged customers via sales team to monitor / analyze their product usage to develop sales forecasts which improve supply chain planning
Monitor customer product mix and buying patterns to support and represent sales at Sales & Operations (S&OP) meetings
Track and document feedback from customers on fulfillment and operational efficiencies
Proactively identify and prioritize opportunities for sales process improvement
Continually strive to improve sales analytics reports / dashboards to identify trends and insights that can affect company planning and decision making, assist the sales organization in determining the issues and/or successes of products
Work closely with customers to extrapolate, analyze and disseminate market data that can be used for trend analysis and improved marketing strategies
Selected Contributions and Accomplishments:
As a start-up company, learnt the sales and operations process very quickly and supported the sales growth of company from Rs.5 Million to Rs.50 Million annually
Resume of Vinodhini DK Email: *********.**@*****.*** Mobile: 724-***-**** Page 2 of 2
Tata Consultancy Services, Chennai, India
Programmer Analyst Aug 2006 to Apr 2009
Client: Target Corporation, Minneapolis, USA
Responsible as application support and developer for Enterprise Application Management Team of Target Corporation. Supported a business critical application with a user base of 10000. Responsibilities include:
Operations support including application development, support services that entails Problem Management, Incident Management, Change Management and Special Change Requests
Application development including requirements gathering, business analysis, solution design, coding, validation, deployment and hyper care
Change requests implementation by following ITIL change management process including change details, risk analysis, implementation plan, verification plan, test plan, backup plan and post verification details
As a Quality Audit Group member conducted review of peer team for application development and change management processes
Selected Contributions and Accomplishments:
Consistently achieved and exceeded SLA by 96% and C-SAT rating of 4.6 out of 5.0, thereby improving the customer experience
Achieved “The Best Performer of the team” for a quarter by Target Corporation for recovering more than 50 million dollars in “Vendor Profitability”, improving operations goal for cost performance and adding value to the customer
Achieved “TCS GEMS award” for operation cost savings in the tune of $215,000 by optimizing the Daily Sales Audit batch job and Chargeback application. This tuning has reduced the runtime of the job from 8 hours to 1 min EDUCATION
Bachelor of Engineering in Electronics & Instrumentation Engineering Anna University, Coimbatore (India)
2002-2006
CERTIFICATIONS
IBM Certified Database Associate (DB2 UDB V8.1 Family) Apr 2007 Foundation course on ITIL Apr 2008
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