Computer Science Customer Service

ALLEN L JOHNSON JR, MBA

*** ******** **** ** ~ LILBURN, GEORGIA 30047 Mobile 404-***-**** *************@*******.*** CERTIFICATIONS

Microsoft 98-361: MTA: Software Development Fundamentals (C#) Microsoft 98-375: MTA: HTML5 Application Developer Fundamentals CompTIA Exam 220-601: A+ Essentials CompTIA N10-003 Network+ 2007 CompTIA Exam 220-602: A+ IT Technician Certiport IC Certification 2005 SOFTWARE DEVELOPER / WEB DESIGNER / PROGRAMMER / EDUCATOR I have been programming for a little over 16 years now. I am very familiar with the development and design process. As a computer science instructor, I have been teaching object-oriented programming languages and other technologies for the last 9 years. These technologies include, but are not limited to: Object-Oriented Programming

C++

Java

PHP w/ MySQL (DB)

Java Script

Action Script

ASP

Web Development

Adobe Flash - 5 /MX/2004/8 – CS5

HTML

XML

EDUCATION / TRAINING

Masters of Business Administration 2004 American Intercontinental University MBA-Business Core Curriculum 2003 East Tennessee State University B.S in Mass Communications 2002 East Tennessee State University Concentration in Broadcasting/ Social Behavior Minor in Speech; Computer Science Core Curriculum COMPUTER SCIENCE COURSES INCLUDE:

Intro to Computer Science I – C++ World Wide Web - Design Intro to Computer Science II – C++ World Wide Web - Advanced Data Structures Computer Organization

New Horizons Computer Learning Center - Atlanta, Georgia A+ Hardware A+ Software Network+

EMPLOYMENT HISTORY

Computer Science Teacher / Web Developer DeKalb County School Systems 11/18/2005 to Present Chamblee High School www.dekalb.k12.ga.us/chambleehs 07/01/08 – Present Avondale High School www.dekalb.k12.ga.us/avondalehs 11/18/2005 – 6/30/08 I teach students to develop complex technical applications, web design, and programs using object-oriented languages and concepts such as Java, C++, and Python. Emphasis is put on the software development life cycle

(SDLC) - including analysis, design, implementation / testing, and deployment / maintenance. AP Computer Science is an introductory college-level course in computer science. I also teach web design / development technologies including Flash, HTML 5, CSS, PHP, Action Script, mySQL, database development and interaction.

Upon inheriting the AP Computer Science course in 2008 the average pass rate was 8%, in less than two years I have been able to increase the pass rate to over 90%. (Of which 90% received a score of 4 or 5)

90% pass rate for all students that took the AP Exam in 2011. Head Football Coach – Chamblee High School DeKalb County School Systems 02/10/2012 to Present Develop and implement an exemplary football program that will effectively provide the best possible education for each student athlete.

2012- Present: Head Coach / Offensive Coordinator

2008 - 2012: Assistant Coach - Defensive Coordinator / Defensive Ends / Linebackers Technology Teacher / Web Master YMCA Of Metro Atlanta - Youth Leadership Academy 2011 to Present

(SUMMERS)

The DeKalb County Board of Commissioners formed a Consortium with governmental agencies, school systems, community and Faith based organizations to develop crime prevention/ intervention programs involving youth, parents, businesses and community residents. The project seeks to demonstrate that youth, when given guidance and educational opportunities to become productive citizens, are less likely to partake in criminality. Therefore young minds must be cultivated and offered opportunities to learn and apply skills that are marketable and employable. http://dekalbyouthleadershipacademy.com/ www.facebook.com/DekalbYouthLeadershipAcademy Online Expert Enterprise Administrator DeKalb County School Systems 08/2006 – 07/2009 OnlineExpert™ is a hybrid next generation delivery infrastructure and e-Learning platform that is a comprehensive approach to learning online. As Enterprise Administrator, I was my responsibility to manage up to 10,000 online users (administrators, teachers and students) to ensure the learning environment was available 24 hours per day. I was also responsible for providing appropriate training and material to Business & Computer Science teachers and students through DeKalb County

Web Designer/Design Services Specialist Interland, Inc. (Web.com) – Atlanta, GA 11/03 to 08/2005 Responsible for the creation of “Do-it-for-me” (DIFM) websites based on the customer’s business strategy, preferences, and industry best practices using customer-provided or self-created graphics. Ability to multi-task and manage multiple projects of varying complexities, communicate progress, and meet deadlines. Worked directly with site owner (Customer) to develop the website including, consultation, e-mails and phone calls.

Organizational skills were a must for this fast-paced environment.

Involved being comfortable speaking with customers on the phone (inbound and outbound calls required)

Demonstrated outstanding customer service to clients, maintain a high level of customer satisfaction, and produced work that exceeded all internal quality standards.

Expected to participate in team meetings to provide recommendations and feedback on improvements to process, fulfillment, and product offerings

MBA Graduate Student East Tennessee State University – Johnson City, TN 8/02- 8/03 Bureau of Business & Economic Development Department GIER Fellow for Health Care Management Certificate Program under Dr. Brenda S. Marshall

Developed and designed an Interactive, dynamic web-site and MySQL database for the Health Care Management Certificate Program using Flash, HTML, Front Page, Dream Weaver, Photoshop, Image Composer, PHP, XML, Cascading Styles Sheets (CSS), and Java Script.

Created web forms and components that allowed Dr. Brenda S. Marshall to conduct research, analyze data needed to gain accreditation for the newly established HCMC program. IT Freelancer / Web Designer/Developer 1999 to 2002

Designing / developing websites with HTML, FrontPage, cascading style sheets (CSS), Java Script, Flash, etc;

Designing graphics using Photoshop, Image Ready, Image Composer, and other Editors

Installing Hardware / Software and building PC’s

Tutoring other students in object-oriented programming (C++)

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