Engineer Management

…Continued…

DONALD DILLENBURG

*** *** **** ****, *********, Pennsylvania 15904

Cell 814-***-**** • *************@*****.***

SENIOR NETWORK ENGINEER

Technically sophisticated wireless engineering professional with solid history of effectively analyzing and resolving computer network and infrastructure issues. AREAS OF EXPERTISE

Extensive knowledge and experience with wireless controllers (Cisco) and Cisco ISE (Identity Services Engine).

Broad knowledge and success at planning, analyzing, troubleshooting, and documenting computer network and infrastructure issues; rapidly resolve complex multi-technology issues.

Successful at planning, engineering, forecasting, implementing, and identifying resource requirements for complex network systems (Network Management integration NetQos, HP Openview, Service Now, Open Manage).

Skilled team leader and trainer with a track record of directing multiple tasks effectively to ensure on-target completion of projects.

Outstanding interpersonal and communication skills. Adept at training users, troubleshooting network issues, and ensuring total client satisfaction.

In-depth, up-to-date knowledge of standards, guidelines, and industry trends for the networking discipline, including LAN, WAN, wireless, data-center networking, and interconnection.

Exceptional leadership, time management, communication, and decision-making skills. TECHNICAL PROFICIENCIES

Platforms: Linux, Windows, Mac OS

Skills: Wireless, Routing (OSPF, EIGRP) Switch (VTP, Spanning Tree) Hardware: Cisco 5508 Wireless Controller, ASA 5520, Routers (2900, 2800, 7200, 3800, 3900, 800W,800), switches (3600, 3700, 3800,4500, 6500, Nexus 7000), ISE

(Identity Service Engine), Video (C20,C40,C90, 4500 MCU, TMS, TCS, Wowza Streaming Server)

PROFESSIONAL EXPERIENCE

CONCURRENT TECHNOLOGIES CORPORATION, Johnstown, Pennsylvania Senior Network Engineer (3/2000 – present)

Plan and direct networking activities, including network management (Ciscoworks, Netqos, CA, HP Openview, Service Now) integration with alerting; routing/switching design, support, and troubleshooting, including deep packet inspection; video, streaming, and VOIP data; network infrastructure; and WAN and LAN architecture. Implement and manage Cisco ACS and ISE for TACACC+, Radius security and NAC, controller-based secure wireless network design, BYOD wireless design, and SIP/H323 application architecture, and video, voice, and web solutions. Develop in-depth network performance analysis; monitor and troubleshoot using video, voice, and web collaboration; design and support web streaming via Wowza streaming engine; and direct 802.1x wired or wireless NAC.

DONALD DILLENBURG

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Key Achievements

Drive improvements in network process, efficiency, and standardization.

Develop and analyze network designs and protocols, including prototyping and assessment.

Evaluate current network systems; recommend changes in maintenance and systems standards.

Train support personnel on conversion and implementation systems.

Ensure compliance with change-management processes and adherence to standards.

Diagnose, isolate, and resolve network problems by identifying and documenting root causes of problems.

Proactively identify potential issues in the production environment and recommend solutions.

Design, build, and administer LAN and WAN networks. BANK OF AMERICA, Seattle, Washington

Network Systems Design and Support Engineer (8/1994 – 3/2000) Provided technical leadership to support, integrate, and design operating system and network infrastructure, QIP/DHCP/DNS administration, SNA/DLC, Ethernet, and Token Ring. Led the trading floor/wealth management, dealer banking, and core IP services change management review board. Designed and supported RAS/VPN services. Directed routing, switching, AD architecture, and domain design and support services; led Netware Server support, and IP to mainframe support. Key Achievements

Evaluated and deployed new infrastructure services as needed.

Performed in-depth network performance analysis, monitoring, and troubleshooting.

Served as lead engineer on network projects and participated in network infrastructure designs.

Led the installation and configuration of wireless networks, including overall network quality control and adherence to installation standards.

Installed and configured wireless networking equipment, including wireless access points, routers, switches, and gateway servers.

Maintained detailed documentation of all activities related to the assessment, implementation, and continuing support of wireless network.

Interacted and communicated effectively and professionally with colleagues, vendors, and customers/clients.

EDUCATION AND TRAINING

UNIVERSITY OF WASHINGTON, Seattle, Washington

Graduate work, Sports Medicine, Physics, Information Technology UNIVERSITY OF PUGET SOUND, Tacoma, Washington

Bachelor of Applied Science, Theoretical and Mathematical Physics

Professional Development

In-depth design, support, and troubleshooting with Wireless Controllers, Video/Web Collaboration/Streaming Integration, WAN routers, LAN Switches, Network Management integration

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