Customer Service Manager
Resume:
ERICA MACON
Raleigh NC ****0
**************@*****.***
OBJECTIVE
I am seeking a more challenging and rewarding opportunity. I am interested in exploring the possibilities of transferring my communications and public relation skills.
SKILLS & ABILITIES
I have been employed with the USPS for 8 years, 7 of which I have been in a management position. My positive personality and entrepreneurial spirit blended with years of perfecting those customer service and people skills gives me a great pleasure to work well with others. I am motivated, organized, team player, professional, goal oriented, and reliable. I am confident that I am prepared for the position. I consider this position to be a perfect opportunity to gain good and useful knowledge of the company. I know that I am an excellent candidate for the job because I am familiar with the responsibilities of the job description. I am willing and eager to learn. I would love an opportunity to demonstrate my credentials.
EXPERIENCE
UNITED STATES POSTAL SERVICE
Supervisor
July 2007 – Present
I manage from 32- 87 postal employees in various craft daily. As a supervisor, I am skilled in having sole financial accountability for stamp stock as I work the retail counter selling stamps and postal products. I am able to control work and overtime hours by setting daily goals with every employees. I have a relationship with the union to resolve any conflicts that may occur.
BURGER KING
Assistant Manager
August 1996 – July 2007
I managed employees to ensure an efficient customer service, inventory, and employee’s scheduling. I was able to solved all customer’s complaints to guarantee excellent feedback for the company. Counted cash drawers and made bank deposits.
EDUCATION
2003 – 2004
Medical Office ~ Diploma
Halifax Community College
100 College Drive
Weldon NC 27890
2002 – 2003
Networking Information ~ Associate Degree
Halifax Community College
100 College Drive
Weldon NC 27890
2001 – 2003
Information Systems ~ Associate Degree
Halifax Community College
100 College Drive
Weldon NC 2890
1989 - 1993
Diploma
Louisburg High School
201 Allen Lane
Louisburg NC 27549
LEADERSHIP
I am the Evangelism leader for my church.
REFERENCES
Dedrea Vinson ~ Accountant
5127 N New Hope Road
Raleigh NC 27604
Tracy Bryant ~ Manager
600 Weston Parkway
Cary NC 27513
Stanley Bolden ~ Supervisor
1627 Oakland Hills Way
Raleigh NC 27604
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