Customer Service Computer

Lynn P. Long Jr.

*** ***** **** *** ***–***–****

North Providence, RI 02911 ***********@*****.***

EDUCATION

Rhode Island College – Providence, RI

Bachelors of Science in Computer Science May 2013

Double Minor: Computer Information System, Math

SKILLS

Proficient user of Word, Power Point, Excel, Outlook, and Share Point

Outstanding oral and written communication skills

Active Directory

Time Management

Networking / VPN

Computer languages: Java

Familiar with C, Python, PHP, CSS, HTML, SQL (Database Concepts), and Java Script

Excellent comprehension and retention

WORK EXPERIENCE

IT Specialist, CVS Health, BIC – Smithfield, RI Jan 2014 – Present

Analyze, diagnose and resolve problems and request within service level agreements

Effectively manage call workload throughout 7,000+ stores in the country

Troubleshooting Accuracy

Road Service, AAA Southern England – Providence, RI Dec 2013 – Feb 2014

Customer service analyst

Responded to road side services

Managed and resolved different levels of roadside situations

Interpersonal skills

Assistant Dispatch, J. H. & Lynch and Sons Inc. – Cumberland, RI Aug 2013 – Dec 2013

Supervised over 20 trucks

Oversaw financial accounts

Finalized truck inspections according to the J. H. & Lynch and Sons Inc. safety code

Managed the logistics of trucks and deliveries

ACTIVITIES

Vice President, Ski & Snowboarding Club, Rhode Island College Nov 2011 – May 2013

Performed the duties of the President in his/her absence

Managed recruitment and promotion of club activities

Presented Ideas for the club

Created actives for the club

Member, Association for Computer Machinery (ACM), Rhode Island College Nov 2011 – May 2013

FUNDRAISING & COMMUNITY SERVICE

Relay for Life, raised money for breast cancer

Arlington Basketball team: raised money for uniforms

Alcohol Awareness, presented on the danger in drinking too early and improperly to children

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