Application Support

Lydia M. Romp *** Helena Court Ventura, CA ***** 805-***-**** *****.****@*********.***

Qualified professional providing system functionality, subject matter expert of UNIX / LINUX / Windows based operating systems, hardware and software. Maintained a meticulous, self-ethic in information systems to interface effectively with stakeholders in the telecommunications field.

EXPERIENCE

Senior Computer Operator May 2015 – October 2015

Pharmavite LLC, Boon Staffing Solutions, Northridge, CA 91325

Executes all production AS400 environments by processing activities and maintains production processing schedules. Ensures all computer operations activities conform to corporate standards. Utilize system tools to perform complex problem solving, communicate and coordinates operations activities with internal departments, outside service providers and/or customers to ensure levels and commitment dates are met. Performs troubleshooting on company approved hardware and software issues, including PC applications, network infrastructure, system/server tools, OSX IPads, VPN access, web based applications.

Office Systems Specialist II July 2014 – February 2015

County of Ventura-Health Care Agency, CoreStaff Services, Ventura, CA 93009

Responsible for coordinating technical support of products and product procurement with the IT Service Department. Organized product and hardware configuration, installation of computers, and local area networks. Provided methodical assistance for user interface of office systems. Recognized and supported healthcare applications, executed scripts for MS Windows 7 / Microsoft Office 365 rollout, along with IIS 7 for peripheral troubleshooting.

Application Engineer I March 2014 – June 2014

Digital Insight, TEKsystems, Inc., Westlake Village, CA 91362

A core member of an IT support team operated in an Intuit Operations Center (IOC) Windows and Linux environment. Monitored, triaged, and troubleshoot components and business process flows for all configuration items in a multiple IT environments. Provided initial Tier 1-2 support for incident resolution and took corrective action to prevent or mitigate impact felt from incidents. First responder to incidents and issues report. Identified opportunities for more efficient and effective incident response through the implementation of automated monitors. Tracked IT standards and policies for Linux/RHEL 5.x servers, SQL, and Oracle databases.

Office Systems Specialist I November 2013 – February 2014

County of Ventura-Health Care Agency, CoreStaff Services, Ventura, CA 93009

Assisted and organized technical support of products procurement with the IT Service Department. Coordinated software product, installation of individual personal computers, local area networks, and data communications. Corrected issues and provided methodical assistance for user interface of office system. Recognized and supported healthcare applications, executed scripts for MS Windows 7 / MS Office 365 rollout, along with IIS 7 for peripheral troubleshooting.

IS Help Desk Analyst August 2012 – March 2014

Community Memorial Hospital Systems, Ventura, CA 93003

Maintained 24/7 support of Windows environment and healthcare files as directed. Performed repairs on desktops, printers, user accounts using Active Directory / MS Exchange when deemed appropriate. Ensured customer and resolves compatibility, operating objectives, healthcare application resources. Acted as a customer advocate in accurately prioritizing, assigning, and escalating items as necessary. Performs other duties as assigned.

Lydia M. Romp, Page Two

Application Support/Analyst August 2011- June 2012

Blackline Systems, Inc., Woodland Hills, CA 91367

Supported users for SaaS accounting application. Installed, configured, and troubleshoot RHEL 5.x operating systems. Supported SOX Compliance, participated in application upgrades for clients with QA production instances and provided troubleshooting, support on requirements and schedules. Monitored program performance to ensure efficient and problem-free operations.

Specialist Network Operations September 1988 – April 2010

Verizon Communications, Inc., Newbury Park, CA

Assisted in launching the original GTE centers. Team player in the initial establishment of the data and call centers in California for data and fiber. Responsible for daily care for over 300 servers of the Network Management Systems. Supported Verizon’s broadband backbone network with 24/7 system administration support. Administered Primary SME on-call for Network Operations Team.

Administered and coordinated the day-to-day functioning of monitoring, managing assigned network servers, and hardware dynamic reconfiguring. Provided Project Management for assigned team members with appropriate support to ensure service excellence, courteous, helpful, and respectful service to program members and staff. Utilized Solaris/Linux/Sybase, Veritas 5.x Volume Manager, Volume Replicator, Logical Domains (LDoms) and VLAN clustering, for metric reports performance to stakeholders, Verizon Teams; maintained functionality and productive facility for business requirements.

UNIX Administrator August 1996 – November 1998

Amgen Inc., Newbury Park, CA

Administered and managed system backups for Sales & Marketing Department. Assisted business units and System Administration groups with assessment of potential business impacts and delivery of critical time sensitive processes.

Administered MS Exchange rollouts, reporting with disaster recovery planning, analysis, and supported and maintained 99.5% uptime. Provided assistance with Exchange rollout to over 500 users in Sales & Marketing Group while producing a low impact of business impact, improve uptime, and reduced vulnerability incidents.

Environment: Sales & Marketing Data Center, SUN SPARC Enterprise series, SUN tape storage, Windows Exchange, Desktop Support, MS Office, MS Windows, MS Exchange.

Environments: Project Management, ITIL fundamentals, TCP/IP networking, AS400, JDEdwards, RFSmart monitoring tools, SUN Solaris 8, 9, 10, 11, Service Management Facility, Sunfire E6800/E6500, E4800, SUN E4500, SUN E3500, SUN E3000, Sunblade 150, Sunfire V480R, SUN E420R, SUN E280R, Jumpstart, Sybase 11.9.2, HP OpenView NNM 8.0.3.13, Alcatel-Lucent switches, Lucent Multiservice WAN Switching, Network Appliance Data ONTAP 6.4 FAS900 series, HP ProLiant, DFS, NFS, CIFS, SyncMirror, SnapMirror, Veritas 5.x Volume Manager, MySQL, Apache, Tomcat, Java tools 5.x, Perl 5.x, UNIX/Linux shells, RHEL 5.x, Oracle and Sybase databases, Ciena DN7000 Manager Bulk Statistics, TLS Transport LAN Service, NOC Operations Team, Oracle 9.2.0.8, SQL query tools, Citrix 4.x, ServiceNow, SalesForce, MS Project, MS PowerPoint, MS SharePoint, AS400 iSeries, MS Windows 95/98/2000/NT/XP/Vista/7, MS Office 2003/2010/2013, MS Exchange 2007/2010, Active Directory, DHCP, DNS, SNMP, POP, IPMP, Novell, MS Office 365, Windows Servers 2005/2008 R2, SQL, SaaS, IIS 7, .Net, .ASP, FTP, SFTP, SSH, VPN, SSL, RDP, HTTP, HTTPS, CSS, Weblogic, Crystal Reports, Web servers.

EDUCATION

A.A. in Liberal Arts 12/1999

Ventura Community College, Ventura, CA

CERTIFICATION

Cisco CCNA Certified May 2000-2003

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