Quality Assurance Customer Service

Sufiyan S. Patel

**** ******* *****, ******* ****, IL 60133 630-***-**** **************@*****.***

SUMMARY

4+ years of experience in the field of Software Quality Assurance

Experience in Agile environment, specifically in Scrum and Kanban

Experience in maintaining and updating backlog

Specializing in testing both web based and mobile based (Android and IOS) applications

Experience in both manual and functional automation testing

Strong in analyzing Business Requirements and Functional Specifications, identifying Test Scenarios, developing and executing Test Cases

Exclusive experience in Black box, Smoke, Functional, and, Regression testing

Expertise in Test Case design, review, execution, defect management and tracking

Strong knowledge in Software Development Life Cycle (SDLC) methodologies like Agile and Waterfall

Experience in interacting with Business, Development and Operational teams

Experience in developing and maintaining test scripts, analyzing bugs and interacting with development team members in fixing the defects

Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast speedy team environment

Excellent verbal, written and analytical skills with ability to work in a team as well as individually in fast paced, dynamic team environment

Experience in managing and supervising a team of 3-4 employees

Experience in supervising and training new employees

EDUCATION

The University of Illinois at Chicago (Graduation - May 2012)

College of Business Administration

Bachelor of Science in Management Information System

COMPUTER SKILLS

Software: MS Outlook, MS Suite, MS Project, Joomla, Tealeaf, SharePoint

Database: MS Access, MS SQL Server, MySQL, PHP MyAdmin, Oracle

Platforms: Windows XP/Vista/7, MS-DOS, IOS, Android

Quality Assurance: JIRA, Cucumber, Calabash, Jenkins, Eclipse, Version One, HP ALM

WORK EXPERIENCE

Capital One, Rolling Meadows, Illinois (March 2015 – Present)

Test Engineer (Contractor)

Work with feature teams to understand the software features and bugs and help testing them

Work with developers and QA team members to resolve outstanding bugs and discuss testing strategy

Interact with Product Owner, the QA and Development teams to ensure that the functionality and issues are well tested and documented

Participate in planning, and daily scrum meeting and raise helpful questions

Responsible for the development and execution of manual test cases

Perform thorough regression testing before release

Communicate critical issues and status updates in a timely manner

Create additional documentation to assist new hires

CSG International, Chicago, Illinois (August 2014 – January 2015)

Test Engineer II

Performs audits, plans, schedules, and executes test plans for Android and IOS applications

Analyzes test results do determine if design specifications are met and are in accordance with QA and client standards

Coordinates testing with other departments and documents test results

Works closely with QA, development, and client teams to drive enhancement functionality and testing

Designs and develops software test plans

Assists with project implementation and post implementation

Responsible for some development, build, and scripting work

Sittercity, Chicago, Illinois (October 2012 - August 2014)

Software Quality Assurance Engineer

Support existing quality standards and testing efforts to ensure top-notch experience for our users

Run a combination of Cucumber, Selenium, and manual tests to insure the applications are easy-to-use and free of bugs

Assist in developing automated test scripts and manual test plans

Understand business requirements and translate them to Agile stories and tests

Work side-by-side with software developers in agile environment

Actively participate in planning meetings, daily scrums, and retrospectives

Identify and communicate challenges encountered in the development and test process, and recommending changes

Keep test plans up-to-date based on new system capabilities

Create detailed bug reports and documentation surrounding bugs

World Book Inc., Chicago, Illinois (May 2012 - October 2012)

Jr. Quality Assurance Analyst

Perform continuous, periodic quality assessment of web sites and digital products for content, display, and functional problems as well as divergence from technical standards

Perform functional and performance testing of online features for launch as directed

Create and execute test plans for new products and features

Create and execute automated regression testing scripts

Document, assess, prioritize, and manage resolution of all issues, escalating to application development or systems engineering as necessary

Manage second level technical support inquiries from customer service for all digital products

Maintain accurate records producing a periodic report of issues, their resolutions, and a performance measurement scorecard

Capsim Management Simulation, Chicago, Illinois (September 2011 - April 2012)

Quality Assurance Analyst Intern

Test software (Capstone, Foundation, Comp-XM, & Comp-XM Basix) before the launch

Test scripts using Selenium

Report any found bugs to the Software Development Department

Troubleshoot technical issues with the simulation

Client Relations Intern

Assist clients from over 500 Universities and corporations regarding simulation software

Assist students using simulation at universities worldwide

Assist students with analytical questions based on the simulation

Redirect unresolved issues to the available Client Relationship Consultant

Update existing client database

Work on new or existing projects as part of a team and independently

Contact this candidate