Community College Microsoft Office

KATRINA R. OWENS

**** ****** ***** ************, ******* 46220 ********@*****.*** 317-***-****

QUALIFICATIONS

Maintains a positive outlook and thrives in high energy; fast paced environments Strong organizational and planning skills

Highly capable to lead/implement strategic, critical and creative processes Years of experience building and maintaining effective relationships within diverse populations Highly proficient in computer technology working with various computer programs, learning management systems along with Microsoft Office software EDUCATION

Master of Arts- Adult, Higher & Community Education - Ball State University Master of Arts- Executive Development w/ Public Service Concentration- Ball State University Disney Approach to Leadership Excellence- Disney Institute- Ivy Tech Community College Bachelor of Science- General Studies w/ Human Services Concentration - Indiana Wesleyan University Associate of Science – Human Services -Ivy Tech Community College PROFESSIONAL EXPERIENCE

Ivy Tech Community College- Indianapolis January 2015 to Present Director of Academic Support

Reporting to the Assistant Vice Chancellor for Academic Affairs to support academic programs, campus presidents, deans and program chairs to ensure overall student success within the Central Indiana region

Coordinates work efforts with executive level managers to develop and implement key performance measures to evaluate the quality and effectiveness of academic programs and services, to identify potential gaps in services, and to implement change to improve the performance and quality of academic programming

Leads registration campaigns to increase enrollment within satellite campuses

Develops and maintains collaborative but supportive relationships with faculty and staff

Coordinates work efforts with various areas of the college such as enrollment management, marketing and other stakeholders to develop outreach and communications campaigns to increase student engagement and success

Research data to document and maintain reporting to track program/initiative progress

Serve on various employment hiring committees to fulfill the needs of multiple academic areas

Commencement Guest Relations Coordinator- Recruit, Retain and Manage over 40 volunteers Ivy Tech Community College- Indianapolis, IN December 2012 to Current Adjunct Instructor

Reporting to the Program Chair within the division program to instruct in the areas of foundation of success and business administration courses

Performs all instructional duties necessary to teach and facilitate student learning in assigned classes

Provides syllabus appropriate to course(s) being taught to students and follows syllabus content and requirements

Maintains student attendance and grading records according to College policy as outlined in the Adjunct Handbook

Submits requested information within established time lines

Is available to students outside scheduled class time to answer questions/provide assistance

Handles student concerns and, if necessary, consults with the Program Chair to resolve issues Ivy Tech Community College- Indianapolis, IN August 2010 to December 2014 Assistant Director of Academic Support Services

Housed within the Health (3 years) and University Transfer Divisions (1 year) reporting to the divisional dean to assist all students belonging to the division based degree programs

Primary role was focused to provide efforts to increase retention and degree completion

Annual grant writing and reporting for position

Advise students on program and career related pathways

Managed day to day operations of the medical office administration certificate program

Trained and elected to serve on various employment hiring committees within the division

Develop and implement student engagement events focused around graduation in collaboration with other departments

Commencement Guest Relations Coordinator- Recruit, Retain and Manage over 40 volunteers VOLUNTEER EXPERIENCE

Child Advocates (CASA) - Indianapolis, IN

Court Appointed Child Advocate Volunteer (2009 - 2013)

Handle high profile cases assigned to the agency through the Marion County Courts

Gather information to assist the Guardian Ad Litem in the assessment of factor that contribute to the acts, abuse, neglect or delinquency as identified by the court

Interview persons who possess relevant information about the assigned case

Provide a written case report before every scheduled court hearing Greater Indianapolis Chamber Of Commerce - Indianapolis, IN Common Goal Mentor Program (2011-2012 academic years)

Worked within a two person team to provide guidance and support to at risk high school students

Every session contained lessons on various topics: life skills, goal setting, career planning, time management, communication, etc.

Initiate student engagement activities that led to self-evaluation and positive behavior changes

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