Sales Engineer

Elgin G. Robinson

**** ****** ****

McKinney, TX 75070

*************@*****.***

SUMMARY

Energetic proven professional with 15+years IT/telecommunication experience. Seeking to secure an opportunity in Solution Engineering or Enterprise Architect. An effective communicator with a demonstrated ability to present and convey technical material to various audiences. Proven competency and project management abilities with a flair for accessing risk. A team leader with exemplary interpersonal skills. Strong ability to make difficult decisions under pressure. Key competencies include:

Pre/Post-Sales Support

Wireless

Software Integration

SaaS/PaaS

eCommerce

Big Data

Machine to Machine (IOT)

Connected Vehicles (Telematics)

Fleet and Asset Management

mHealthcare

EXPERIENCE

Jasper Manager of Solution Engineering 11/2013 – Present

Plano, TX

Refine the pre-sales and solutions engineering processes including discovery, technical qualification, migration scoping, product demonstration creation and automation.

Build and maintain strategic relationships with the heads of sales within AT&T, sales engineering and sales operations at the Jasper operator partner.

Train Jasper operator partner reps on the technical value proposition of the Control Center Platform, to deliver best-in-class sales presentations and product demonstrations.

Provide advice and support to requests for proposals (RFPs) for Sales and Strategic Business Development.

Create Sandbox environments so customer can evaluate their data within their backend systems.

Work with enterprise S/W engineers and architects to integrate and automate systems with the Jasper SOAP APIs.

Develop continuous integration tools and processes that streamline testing & deployment of a large-scale data processing grid on public and private clouds using automation rules and Jasper APIs.

Capture new product requirements and provide detailed feedback to Jasper product team

Assist enterprise customers to migrate their backend systems using Jasper APIs to existing M2M connected devices to Control Center.

Assist with all phases of the implementations, starting with installation, architecture design and review, deployment topology planning, tuning and providing best practices.

Contribute to internal technical projects, which can include software development, benchmarking, troubleshooting.

Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.

Analyze XML request/response or SQL code using SPLUNK to capture data analytics of backend systems.

Alcatel-Lucent –Sr. Sales Engineer 01/2010– 11/2013

Plano, TX

Responsible for contributing to product sales by providing pre-sales product demonstrations, pre-sales product evaluations, on-site equipment installation, product problem resolution, and training.

Work with our existing customers to build relationships in order to maximize revenue generation, including building awareness of our value proposition within partner organizations and assisting those partners on customer sales calls and in closing business.

Won key clients, including Motorola, Hewlett Packard, AT&T, Tellabs, Verizon, and General Dynamics.

Performed pre-sales engagements with customers on VoIP, IMS, SS7, 3G, WiMAX, Optical, and LTE technologies.

Subject Matter Expert overseeing deployment and maintenance needs for LTE End to End and be the customer's single point of contact for technical issues that arise while deploying new products and during maintenance phase of the program.

Evaluated understand and Monitor KPIs/KCIs for all Alcatel-Lucent LTE products

Provide technical and process leadership helping the customer personnel identify technical and procedural issues that may arise during the supported operations, integration and network roll-out activities.

Communicate and track any Alcatel-Lucent product and software quality related concerns relative to the existing escalation agreements in place.

Take ownership and act as the interface between customer and Alcatel-Lucent functional departments to resolve complex technical issues.

Responsible for the RF design for municipalities in state/local government and service providers using Alcatel-Lucent 9955 Network Planning Tool.

Nethawk Corporation 08/2007 – 01/2010

Sr. System Engineer– Plano, TX

Created for contributing to product sales by providing pre-sales product demonstrations, pre-sales product evaluations, on-site equipment installation, product problem resolution, and training.

Provide pre-sales consulting engineering support for products to team of four Account Managers covering the US and Central Americas.

Worked with our existing customers to build relationships in order to maximize revenue generation, including building awareness of our value proposition within partner organizations and assisting those partners on customer sales calls and in closing business.

Won key clients, including Motorola, Hewlett Packard, AT&T, Tellabs, Verizon, and General Dynamics.

Provided prompt, accurate, and professional responses to customer’s technical questions

Using Linux Fedora OS or BSD, created unique Perl scripts for customer emulating new or existing technology in their labs.

Designed and implemented Core Network simulator using Net Hawk EAST Simulator used for LTE E2E Testing.

Spirent Communications 07/2005–09/2007

Sr. System Engineer- Plano, TX

Created customized test scripts for based on customer specific requirements.

Developed customer presentations and product notes for new and current products

Performed cross training with other business units interested in testing VoIP, MIPv4, IPsec v1/v2, and GPRS with Landslide and Spirent Test Center

Customize BASH scripts for customers simulating different technologies in their lab environment.

Performed demos and training for CDMA, UMTS/WCDMA, and IP with SPIRENT LANDSLIDE Results: Team members developed competency in those areas to improve communication to support Account Managers thus found by greatly reducing learning curve for engineers.

Nokia Mobile Phones 05/2003 – 07/2005

Mobile IP Test Engineer-San Diego, CA

Developed and managed field testing projects based on customer prioritization achieving high level of resource utilization.

Performed CDMA protocol tests in the following areas: High Speed Data, handoffs, registration, Quick paging channel, MT / MO calls SO 3, and SO 2, SO 32768, High Speed Data, control, CDG2 on products and engine platforms. Results: Improved software quality by identifying and reporting on critical errors in protocol software, test equipment software and others.

Mentored and trained new team members in mobile IP and protocol signaling testing. Results: Team members were able to conduct all test cases with moderate or no supervision, identify errors and troubleshoot independently in minimal time.

Created test scripts for mobile IP test cases using Nokia specific test equipment.

Samsung Telecommunications America 06/2001-05/2003

Sr. Wireless Engineer-Richardson, TX

Provided lab demonstration for customers like Sprint PCS and Verizon. Results: Customers gained insight into Samsung testing methodologies.

Created test methods for verifying 3G Data, wireless web, and other L7-L4 protocols. Results: Sprint PCS was the first to market for release 3G Data and the wireless web.

Created test cases to verify RF performance, handoff scenarios, and hard handoff return if fail. Results: Eliminated gaps in testing and improved RF coverage adhering to 3GPP standards.

Performed CDMA protocol tests in the following areas: service negotiation, handoffs, registration, QoS, SMS, MT / MO calls SO33, SO59 on products and engine platforms

Sprint PCS 12/1998- 6/2001

Sr. Network Project Lead -Lenexa, KS

Created project requirements in order to meet the deadline to implement the 2G Switch system in the customer’s lab.

Performed pre-sale and post-sale support on all handsets delivered to the vendor (Sprint PCS) and performed RFI before finalize requirements before testing.

Responsible for managing and testing wireless data across 3Com CDMA Total Control Chassis in the System Technology Integration Center. Accountable for software releases across three different IWF platforms: Lucent, Nortel, and Motorola.

Responsible for deployment and quality assurance on all wireless data releases. Successfully launch the Wireless Data and Wireless Web in 3Q. Responsible for validating CDMA 3G data calls on the Lucent-Motorola IOS CDMA BTS platform.

WorldCom MCI 06/1996- 12/1998

Sr. Network Engineer –Rockville, MD

Perform installation of LAN, WANs and SONET networks for CLECs using cerjacs, sniffers and Titan 5500 Tellabs when performing intrusive testing.

Manage multiple complex projects simultaneously and obtain results from partner vendors.

Perform testing of all services (grouped into expertise) for a major voice, data, and video network deployment.

Proof of concept and lab certification of system designs when required.

Project management and coordination to ensure the partners are delivering cost effective and reliable solutions.

EDUCATION

BS Electrical Engineering

Virginia State University Ettrick VA 05/1993

CERTIFICATIONS

Alcatel-Lucent 9955 Atoll RF Network Design 2010

Alcatel-Lucent Enterprise OS 9000 and OS685x series 2010

Alcatel-Luent 77xx series 2010

Alcatel-Lucent 9500 MPR and MDR 8000 Microwave Radio 2010

LTE 2008 and WiMAX training 2007

Converging Voice and Data Networks, 2003/WAP System Overview, Ericsson, 2000

CDMA Training Certification, 2001, Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

CCNA :( CIT and BSCN) 2001 and 2003

Microsoft Certified Professional 2000

GPRS Training, 2001

SKILLS/TRAINING

Professional Development Training:

PMP/PMI Certification Collin County College, Plano, TX, 2007. Demonstrated ability to meet the needs of patrons and commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.

System Administration

Linux: Red and Fedora

Protocol Technologies

HTTP, HTTPS

Web Service Technologies

SOAP, REST, WSDL, and XML

Programming Languages

JavaScript, Ruby, Python, and PERL

Database and Virtualization

MySQL, NoSQL, PureXML/ VM Ware and Citrix

Data Analytics

SPLUNK and HADOOP (Self Training)

M2M Platform Services

Connectivity Mgmt,

Application Enablement

Device Mgmt.

Cloud Services

Amazon Web Services and MS Azure

Test Equipment

SPIRENTLANDSLIDE, NetHawk EAST, Agilent 8960,IXIA Load

Diagnostic Tools

QXDM (Mobile Traces), Wireshark, Ethereal,, Phoenix

QXM, QCAT, and Anritsu

RF Design Tools

Visual RF, MAPinfo, Planet and ATOLL 9955 ACCO

Technical Skills

LTE, HSPA+, WiMAX. UMTS/WCDMA, IMS, SIP, and VoIP

L3 Technologies

OSPF, BGP, RIP,,IPv4, IPv6, and Multicast

L2 Technologies

Ethernet, VLAN, VTP, STP, RSTP, PPP, and ATM

Security

IDS/IPS, Site-to-Site VPNs, Remote Access VPNs, IPsec,

GRE Tunnels

QoS

ToS, LLQ, Shaping, Policing, MPLS-VPN and, QoS

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