Customer Service Management

REMARCO WREN

**** **** ******* **** ***** – Kyle, TX 78640

(H) 512-***-**** (C) 513-***-**** ***********@*****.***

PROFESSIONAL QUALFICATIONS

Capable of applying practical field experience with sound engineering fundamentals

In-depth expertise of standard operational procedures and methodologies

Ability to identify problems quickly and generate sound solutions

Superior work ethic with outstanding analytical, mathematical and critical thinking skills

Employs excellent oral and written communication ability

PROFESSIONAL EXPERIENCE

CPYRESS SEMICONDUCTOR

Austin, TX, 1998 – Present

Cypress Semiconductor delivers high-performance, high-quality solutions at the heart of today’s most advanced embedded systems, from automotive, industrial and networking platforms to highly interactive consumer and mobile devices.

MANUFACTURING ENGINEERING

Collects and summarizes experimental test data dealing with process and/or equipment parameters.

Analyzes equipment and process performance to identify root causes of defect generation.

Updates written specifications and procedures and recommends strategies to improve cycle time.

Collects and summarizes experimental test data to interpret process equipment parameters.

Performs preventive maintenance on all particle detection metrology equipment in the contamination free manufacturing module.

Uses SPC techniques to locate and diagnose process problems and excursions while taking corrective action to improve overall organizational effectiveness.

Responsible for execution of complex experiments, programs, or processes to develop new processes, technologies, devices, or products.

Assists management in personnel matters such as hiring, training, and disciplinary action.

KYLE FIRE DEPARTMENT

Kyle, TX, 2004 – Present

The Kyle Fire Department prides itself in being able to provide the highest quality emergency services, with state of the art equipment, to an ever growing population.

BATTALION CHIEF

Provides staff support and assistance to the Fire Chief in managing the operations and administration of the organization.

Assumes command of major incidents, or those that require three or more units, and directs the activities of responding companies.

Drives focus for continuous improvement, including decreased turnaround times, streamlined work processes, and working cooperatively and jointly to provide quality customer service.

Manages fire companies for the Operations Division and maintains proper staffing levels within the Nation.

Provides feedback to senior staff and program managers from company members to identify problems and communicate solutions.

NIDEK MEDICAL

Birmingham, AL, 1996 – 1998

Nidek Medical is a worldwide innovator in oxygen concentrators and PSA technologies. Their oxygen concentrators are sold in over 100 countries in home care, hospital and industrial applications.

ENGINEER ASSISTANT

Assisted in refurbishing retired oxygen machine while performing tests on new and existing machines.

Coordinated and facilitated team meetings, project reviews for management, and customer reviews.

Managed a project team to implement system or process improvements.

Collaborated in the planning and coordination of computer and automation system enhancements.

UNITED STATES NAVY

Norfolk, VA, 1992 – 1998

The United States Navy is the naval warfare service branch of the United States Armed Forces and one of the seven uniformed services of the United States.

ELECTRICIAN MATE

Oversaw the electrical system for catapult and arresting gear engines.

Located and diagnosed electrical problems and took short term and long term corrective action.

Analyzed equipment, distribution processes, and systems to ensure each would meet performance requirements.

EDUCATION

Master of Science in Information System Management – University of Phoenix

Bachelor of Science in Information Technology – University of Phoenix

Associates Degree in Applied Science of Electronic Engineering – ITT Technical University

Contact this candidate