Manager Customer Service

Martha Vasquez

**** * ************ *** ********* CA 92833

******.*******.**@*****.***

562-***-**** cell

Objective

A challenging position with active involvement in a progressive organization, offering the opportunity to fully utilize proven leadership abilities and further develop, people oriented skills; and offer opportunities for personal and professional growth in a sales and service environment.

Experience

Employed- Sunglass Hut (Store Manager) Lakewood CA (2014- present)

Managing staff creating a positive ambiance within the workplace

Payroll/ merchandizing

Provider of professional development, performance improvement, and talent management solutions for the public sector.

Maintain store staff by recruiting, selecting, orienting, and training employees.

Employed – Express (Sales Lead) Cerritos, CA (2013-2014)

Answered phone calls and took messages

Marketing

Building a foundation by delivering higher standards and quality service to ensure that all customers were satisfied.

Reputable qualities include a strong commitment to quality and customer service, professionalism, integrity and a well developed work ethic.

Employed – E.E.C. Engineering (Custumor Service Associate) Cerritos, CA (2011)

Responsible for providing excellent customer experience.

Enhanced relationship building, in order to deliver higher standards to associates and customers

Skills

Volunteer

Organized

Computer literate

Self Motivated

Team-player

Bilingual (Spanish)

San Dimas City Hall Environmental Department San Dimas, CA (2010)

Lily’s Heavenly Flowers Bellflower, CA (2012)

Autism Speaks Los Angeles, CA (2010-2012)

Bank of America (recommendation in hand) Long Beach, CA (2011-2012)

Education

Bachelors of Arts, California State University of Fullerton Expected 2016

High School Diploma, Richard Gahr High School June 2009

References

Yvonne Hernandez, Manager, Express Los Cerritos 562-***-**** Diana Diaz, Branch Manager, Bank of America 562-***-****

Zenaida Esquivel, Supervisor, E.E.C. Construction 562-***-****

Michelle Ramos, Regional Manager, Sunglass Hut 562-***-****

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