Customer Service Representative

****************@*****.*** 414-***-****

Sharon Wendland

**** ***** **** ******, **** Allis, WI. 53214

Professional Summary

Seeking full-time office position. Offering extensive customer service experience. Qualifications include:

15+ years of customer service experience.

Courses completed in Typing, Shorthand, and Office Skills

Proficient in use of office equipment and computer software

Strong interpersonal, administrative, and problem solving skills

Microsoft Word, Microsoft Excel and Outlook, ICD-9 and CPT Codes

Professional Experience

Customer Service Associate

Optum-United Healthcare Group, Wauwatosa, WI 07/2002– 04/2015

Independently prioritized workload, and effectively multi-tasked to manage workload

Communicated with internal and external customers regarding accident related claims

Investigated third party accidents, retrieved details of parties involved

Generated and followed-up on letters from 3rd party recovery and attorneys

Collaborated across teams to share information and coordinate on new ideas

Customer Service Representative-Claims

Marsh/HCN Network, Brookfield, WI 11/1997– 06/2002

Responded to incoming calls from members and providers regarding claims

Oversaw all account transactions for customers

Utilized Amisys software to collect information

Contacted third party payers to resolve claim issues

Claims Auditor/Processor

Community Care Network, Brookfield, WI 07/1993– 10/1997

Re-priced physician and hospital claims according to provider contracts and per diem rates

Identified and documented transaction errors in a timely manner for prompt resolution

Accurately keyed 125 to 150 claims per day

Billing Clerk

Econo Billing, Milwaukee, WI 11/1992 – 07/1993

Performed data entry of all medical claim forms for physician and hospital billing

Handled accounts receivable and posting of patient accounts

Balanced daily receipts and bank deposits

Education

Enrichment Opportunities Institute of Training, Inc., Completed an intensive six-week computer skills training program.

10/2015 Earned Certificate

Nathan Hale High School, Graduated in 1975.

Milwaukee Area Technical College, Credits Obtained in Business–1982

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