Customer Service

CHRISTIAN JARRETT THORNTON

**** **** ***** **** **********, North Carolina 27410

H 336-***-**** C 336-***-**** ****************@***.***

OBJECTIVE

Seeking a challenging and rewarding position with an industry leading organization where my experiences will be further developed and utilized. Preferably a leadership role in the customer service or technical troubleshooting field(s).

SKILLS

-Proficient in Microsoft Office Suites

-Excellent communication and interpersonal skills

-Professional customer service skills

-Great energy, attitude, and leadership skills

EXPERIENCE

Gilbarco Veeder-Root, August 2014 - Present

- FMS Tier 1 Agent

- Provide Operational and Technical Assistance to end-users on tank gauge equipment and other Gilbarco / Veeder-Root related products and services.

-Open, manage and dispatch Authorized Service Contractors.

-Manage, monitor and resolve tasks and alarms on a daily basis.

-Manage and resolve emails from Major Oil Companies (MOC) and independent customers.

-Maintain minimum department goals in relation to quality, productivity and policy compliance.

(APAC)H&R Block, January 2013 – June 2013 & The New York Times June 2013 – August 2014

-Client Relations Agent – Promoted to Subject Matter Expert (SME) after 3 months at H&R Block

-Communicate via phone, mail, and email with internal and external clients requiring assistance or information. Interpret client’s needs and utilize software programs to identify possible resolutions for issues.

-Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling, quality measurement and AC metrics.

-Use software programs and computer systems to accurately document and track client contacts.

-Participate in outbound calling campaigns as needed.

-Attend training sessions and participate in meetings related to the effective and efficient performance of job duties.

-Identify issues with current process and notify management of potential concerns and potential solutions.

Harris Teeter Grocery Store, September 2010 – December 2012 Part time

Retail Cashier/U-scan Specialist

Performed all cashier duties and responsibilities

- Provided carryout and parcel pick up service

- Performed other miscellaneous retail related duties

United Parcel Service (UPS) August 2012 – December 2012 Part time

Package Loader

-Performed efficiently under fast-paced and stressful environment

-Abide by strict policies and mandates

-Paying close attention to label detail and memorizing/sorting codes & destinations

-Maintained healthy levels of energy in a labor intensive atmosphere

COMMUNITY OUT REACH

Potters House Food Kitchen, Greensboro NC – Waiter/Volunteer 2012 -2013 weekly bases

- Provide food preparation and services for the homeless.

- Clean up and maintenance of facility.

- Assist with volunteer scheduling and contribution budgeting.

EDUCATION/CERTIFICATION

Guilford Technical Community College - 2014 - Present

Northern Guilford High School – Greensboro, North Carolina - Graduate, High School Diploma (June 2012)

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