Customer Service Manager

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Dr. Muhammad Ilyas

Cell #: 009***********

Email: ***********@*******.***

Shaikha Sooror building, Tourist club area. Abu Dhabi PROFILE:

A self-motivated and hard working HAAD License pharmacist with an interest of training and research. Able to use own initiative and work as part of a team. An effective communicator at all levels within an organization. Good problem solving and analytical skills. Target oriented, trustworthy, meticulous & creative.

OBJECTIVE:

Seeking patient oriented, customer focused, professional pharmaceutical position in a reputable Hospital. An organization that foster motivation and commitment in its employees by providing equal opportunity to all. Concerned in job where I could operate my dynamic experience and expertise for conveying talented work.

EDUCATION:

M.Phil. Pharmaceutical Chemistry, from Karachi University in 2010 Pharm.D (one year equivalence course) from Karachi University in 2011. Bachelor of Pharmacy from Faculty of Pharmacy, University of Karachi, Pakistan, Year 1 . LICENSURE:

HAAD License (Pharmacist 1) # GP15349

Registered and licensed pharmacist of Sind, Pakistan, # 1897 COMPUTER SKILLS:

Experience of different pharmacy management software, MS office, internet, web browsing. LANGUAGE:

Fluent in English & Urdu. (Have basic understanding of Pharmacy related Arabic) Excellent Written & verbal communication skills in English & Urdu. PROFESSIONAL AFFILIATION:

Health Authority of Abu Dhabi.

Pharmacy Council of Sind

Pakistan Pharmacist Association

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SIGNIFICANT CONTRIBUTIONS & PROFESSIONAL EXPERIENCE: Cosme surge & Emirates Hospital, ABU DHABI, UAE.

In-Charge Pharmacist: 15th July 2013 to Present

Ensures performance standards in accordance with pharmacy job description.

Ensure Control Drug documentation, dispensing, Register Record and inventory management as per HAAD rules and standard.

Provide Drug Counseling to patient regarding its use, adverse effect & special care.

Provide concise, complete, applicable and timely responses to drug information requests from healthcare professionals and patients.

Ensures pharmacy is in compliance with all HAAD accrediting rules and regulations regarding the practice of pharmacy.

Maintain professional environment in communications, duties, tasks, interactions and customer service.

Maintenance of adequate drug inventory in dispensing areas; ordering approved outside vendors; rotating stock; monitoring expiry dates.

Maintenance of professional continuing education at an acceptable level.

Ensure and manage Crash Cart Medicines as per Hospital & HAAD Policies and standard.

Prescription charging for recovery from insurance companies. Imam Clinic & General Hospital, Karachi, Pakistan

Pharmacy Consultant / Manager of Pharmacy Services: July 2005 to 18th January 2013

Plans, organizes and directs the pharmacy services in Imam Hospital. (Both In-patient & Ambulatory care area).

Member of Pharmacy & Therapeutic Committee.

Co-ordinates pharmacy activities with other hospital departments.

Assures the development of a hospital formulary, selection of quality vendors, and adequate maintenance of stock.

Training of new Pharmacist & Pharmacy Students of different Universities. Page3

The Aga Khan University and Hospital, Karachi, Pakistan Pharmacist: May 2004 till June 2005

Review and process the physician order for accurate therapeutic dose.

Patient counseling for Out Patient prescription and maintenance of cash.

Contact the physician for inaccuracy in prescription order, proper documentation & communication of it to the nursing & pharmacy staff.

Implement and comply with department policies and procedures.

Extemporaneous compounding, booking and preparation.

Maintain all the Records and Documents as per Policies.

Assist manager Pharmacy and other supervisory staff.

Training of new Pharmacist or Trainee Pharmacist. Al Nabulsiq Community Pharmacy, chain setup. (Saudi Arabia) Community Pharmacist: October 2001 till November 2003

Dispensing prescription medicines to the public.

Involved in maintaining and improving people's health by providing advice and information as well as supplying prescription medicines.

Sell over-the-counter medical products and instruct patients on the use of medicines and medical appliances.

Prepared dosette and cassette boxes, usually for the elderly but also for those with memory/learning difficulties, where tablets are placed in compartments for specified days of the week.

Work to legal and ethical guidelines to ensure the correct and safe supply of medical products to the general public.

Merck Sharp & Dhome (MSD) Pak. Pvt. Ltd.

Sales & Marketing Dept. Offices: Feb.1998 to Oct. 2001

Plan, organize and execute product presentation to physicians regarding the therapeutic use of the product, mode of action, features and benefits.

Observe, record and report competitor activities executed in the territory and identify appropriate counter strategy.

Facilitates Meeting of Consultants Doctors on New Medical Research. Page4

PRESENTATIONS:

1. Scope & Practice of Hospital Pharmacy in Pakistan. (Pharmacy Faculty, Karachi University) 2. Medication error and Its Preventive Measures.(Pharmacy Faculty, Urdu University Karachi) 3. Role of clinical pharmacist. (Karachi Institute of Heart Disease) 4. Drug & Poison Information centre importance. (Imam Hospital Karachi) 5. Community Pharmacist Role in Patient care. (Imam Hospital Karachi) 6. Importance of Pharmacy Profession. (Pharmacy Faculty, Jinnah Women University Karachi) PROFESSIONAL CERTIFICATE:

Basic Life Support Training (Certify by AHA)

Time management.

Customer behaviors.

Communication Skills

HOBBIES:

Reading, playing Field Hockey, cricket and watching movies PERSONAL:

Father's Name: Hafeez-Ur-Rehman

Religion: Islam

Date of Birth: 07-01-1973

Marital Status: Married

Nationality: Pakistan

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