Human Resources Management

SUSAN K. FERREBEE, PHR, SHRM-CP

***** ******** ****, *********, **** 44362

Home- 330- 877-3443 Cell- 330-***-****

Email- ********@***.***

Human Resources Manager

SUMMARY: Successful Human Resources Leader with over fifteen years of experience in the area of human resource management. Possess exceptional communication, interpersonal and organizational skills.

KEY COMPETENCIES:

Recruitment and Selection Orientation and Onboarding Training and Development

HRIS Technology Employment Law Talent Development

HR Policies and Procedures Organizational Development Strategic Planning

Team Building Management Documentation

Decision-making Employee Relations Performance Reviews

Technology skills Benefits Administration Communication

LEADERSHIP EXPERIENCE:

Serve on the Board of Directors for the Marlboro Township Fire Department 2015- present

Served on the Board of Directors for the Green Chamber of Commerce 2006-2009

oCommittee Chair and Sponsor for the Business to Business Committee

Served as a Subject Matter Expert and instructed a regular class on “Documenting Discipline” at our corporate headquarters as part of our salary onboarding program

Participate on the Safety Committee for our facility in Green

SIGNIFICANT ACCOMPLISHMENTS:

Call Center Operations “Employee of the Month” twice in a company with more than 3500 salary employees

Achieved “Human Resources Recruiter of the Month” numerous times, including six times in 2013

Achieved “Human Resources Recruiter of the Quarter” three of four quarters in 2014

Created and implemented an “Ongoing Recognition Program” that was requested by the Executive Team to be used in other locations

Was asked to coordinate all hourly unemployment claims in the company when the regular coordinator was on a leave of absence

Manage a recruiting and retention budget of approximately $45,000 per year

Recruited, interviews, hired, and motivated more than 2500 people over the last 15 years, averaging 178 hires per year

Maintain a 95% retention rate of employees

PROFESSIONAL EXPERIENCE:

InfoCision Management Corporation, Uniontown, OH

9/07- present Senior Human Resources Recruiter/ Coordinator

Train and Mentor new Human Resources Recruiters

Assisted in creating an updated manual for new Human Resources Recruiters

Work as a team with other Senior HRRs to develop, review, and implement corporate policies and procedures

Continue with daily Human Resources responsibilities

In January 2011, the position was split to include a more focused Recruiter role

9/00-9/07 Personnel Coordinator/ Human Resources Coordinator

Recruit, interview, hire, and retain employees

Coordinate scheduling and staffing needs for 200+ employees

Document, counsel, and terminate employees

Ensure compliance with all employment laws, including ADAAA, FMLA, Title XII, etc.

Represent the company in unemployment hearings

File appropriate paperwork to ensure compliance with Worker’s Compensation and OSHA requirements

Create and develop incentives to enable strong retention and excellent employee morale

Conduct investigations and proceed as appropriate

Review employee benefits and assist employees in their onboarding process

CERTIFICATIONS AND MEMBERSHIPS:

Certification as a Professional of Human Resources (PHR) since June 2005

Certification as a SHRM-CP since January 2015

Member of Society for Human Resource Management (SHRM)

Member of National Association of Professional Women

EDUCATION: Bachelor of Science, Kent State University

-Graduated Cum Laude

-Majored in Elementary Education with an English concentration

-Kappa Delta Pi, Honorary Educational Fraternity

VOLUNTEER EXPERIENCE AND ACTIVITIES: Marlboro Township Volunteer Fire Department-Women’s Auxiliary, Volunteered for Art-a-Palooza for the Green Arts Council, Relay for Life Walks for the American Cancer Society, Volunteered with Junior Achievement, Volunteered for Akron-Canton Regional Foodbank

REFERENCES AVAILABLE UPON REQUEST

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