Customer Service Real Estate

Wendy M. Webb

** ******* ******* *****.****@*******.***

Brooklyn, NY 11238 (mobile) 301-***-****

QUALIFICATIONS SUMMARY

High level proficiency in relevant computer applications including Microsoft Office Suite and database systems such as Salesforce.com & other web-based systems

Rich experience in negotiations and conflict management

Proficient understanding in both oral and written communication skills

Excellent public speaking, listening and interpersonal skills

Highly skilled in solving issues related with tenants and property

Strong initiative & highly-oriented in customer service

PROFESSIONAL EXPERIENCE

New Home Counselor, Beazer Homes USA, Inc. 2007 to 2015

Responsible for managing the entire sales process and communicating with customers from first interaction to the closing table.

Gathered and utilized monthly Competitive Market Analysis reports and other data driven tools

Assisted Community Property Manager with homeowner/tenant guidelines provided by the Home Owners Association (HOA); not limited to community rule changes, voting guidelines &

community contractor work.

Assisted homeowners/tenants with HOA application submission for architectural & landscape modifications for Board approval.

Responsible for keeping files of all homeowner/tenant issues & processed applications.

Collaborated with mortgage loan officer on processing of buyer’s pre-approval through to

close of escrow.

Assisted area property appraisers with competitive data in order to complete appraisals

Maintained a strong networking relationship with local real estate brokers to generate new business.

Exceled in demonstrating a talent for communicating effectively with customers and trade partners from diverse backgrounds.

Responsible for training & managing new hires to the company including Community Hostesses & New Home Counselor Juniors.

Maryland Licensed Real Estate Salesperson 2006-2010

Maryland Real Estate Settlement Agent & Title Producer 2005 to 2007

EDUCATION & LICENSING

Passed New York State Sales Person Exam – November 2015

Graduate of New York Real Estate Institute (NYREI) - November 2015

Property Management Certification & Sales Person License Courses

Licensed for New Home Construction 2010-2015 with Maryland State Attorney General’s Office

OSHA 10 Certified - 2014

Licensed Maryland Mortgage Originator - 2006

Licensed Maryland Real Estate Salesperson - 2006

Licensed Maryland Settlement Agent & Title Producer - 2005

Graduate of Long & Foster Institute of Real Estate - 2006

Professional Training - Maryland Title Insurance Producer Course - 2005

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