Customer Service Sales

Stephan Meier

Goal-oriented entrepreneur

Houston, TX 77084

********@*****.*** - 832-***-****

Motivated graduate with two degrees in hotel management and business administration. Extensive experience in sales, marketing and customer service. Speak Spanish, German, French and Swiss. Authorized to work in the US for any employer

WORK EXPERIENCE

VIP Manager

Stereo Live - Houston, TX - January 2015 to October 2015 Created new leads, maintained existing ones. Doubled the amount of sales of previous sales team. Created new VIP packages and introduced non-alcoholic package for minors. Managed and oversaw events, whilst ensuring customer satisfaction.

Sales Associate

Mr. Car Spa - Houston, TX - 2014 to January 2015

Present and explain car wash packages to customers. Use up selling techniques to increase sales. Reached a new company record in sales.

Operations Manager

Pecan Grove Auto Spa - 2012 to 2014

Scheduling, hiring, advertising, marketing, assist in car wash operations, maintenance, quality control. Bartender/Supervisor

Hilton Garden Inn - Katy, TX - 2011 to 2012

Restocking, inventory, specials, serving guests. Prepared new daily special to increase revenue. Assistant Manager

Bebbis Restaurant - 2009 to 2011

Reservations, kitchen and restaurant management, providing customer entertainment and ensuring service runs smoothly.

Assistant Pastry Chef

Le Mistral French Restaurant - Houston, TX - 2008 to 2008 Internship as assistant pastry chef preparing appetizers and desserts. DJ and Host

Le Pub Bar - 2005 to 2008

Disc-jockey, host and event organizer as side job during college studies. Management Trainee

Sheraton Charles de Gaulle - Paris (75) - 2007 to 2007 Internship working front and back of house including reservations, front desk, customer service, concierge and management as GM's assistant.

Service Staff

Hilton Embassy Suites - Boca Raton, FL - 2006 to 2006 Internship in banqueting, a la carte service, barback and room service. EDUCATION

SHA Diploma (Swiss Hotel Association) in Hotel management/marketing Les Roches Hotel Management School - Switzerland, FL 2008

Associates in Business Administration

Les Roches International University of Hotel Management 2007

High School Diploma

Stanstead College - Quebec City, QC

2005

SKILLS

Speak five languages. English-fluent, Spanish-fluent, German-fluent, French-intermediate and Swiss-fluent, Microsoft Office (5 years), Web Design (2 years), Team Player (10+ years) LINKS

https://www.facebook.com/BoiiMcFly

AWARDS

Headmaster Award

Awarded to the student with the most initiative at extra curricular activities. Dean's List

Included on Dean's list for Academic performance.

CERTIFICATIONS

Servsafe

TABC

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