Office Insurance

Elsa Gutierrez

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights

Administrative support

Schedule management

Meets/exceeds goals

Critical thinking

Self-starter

Staff motivation

Team building

Business correspondence

Filing and data archive

Bilingual - Spanish

Health insurance processing

Insurance eligibility verification

Problem resolution

Deadline-oriented

Microsoft Office

Employee training and development

Claims appeal procedures

NexGen medical billing

Core Accomplishments

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Data Entry

Reviewed and updated client correspondence files and scheduling database. Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Professional Experience

Office Manager

October 2012 to Current

Texas Health and Rehab - Houston, TX

Managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Supervised and trained admitting, billing and collection staff.Managed incoming and outgoing calls for busy medical office.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Handled and processed confidential patient information.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Radiology Scheduler

November 2009 to January 2012

University General Hospital - Houston, TX

Duties include answering phones, fax reports, send out all films and create cds of patients studies, check patients in, enter procedures (syngo system) schedule appointments, verify insurance, pre register accounts, scan all documents in patient's account

Owner of scheduling firm

March 2004 to December 2009

Unique Diagnostic Network - Houston, TX

Duties were to over see all office activity and department, responsible for hiring and training new employees, verified and 3835 Woodbriar Dr., Houston Tx 77068

Cell: 281-***-**** - **********@*****.***

pre- certified all insurance

Supervisor of scheduling department

January 2000 to March 2004

Premier Healthcare - Houston, TX

Duties were to over see all office activity and department personnel, answer phones, verify insurance obtain insurance authorizations, fax reports, file, schedule appointments, scan documents Project Assistant

February 1997 to December 1999

Allstate Engineering/Dupont - Houston, Texas

Managed daily office operations, collaborated with accounting to keep up spreadsheet with monthly expenses to be prepare and distribute to all engineers. Sent out Blueprints for reproductions and forward them to the plant were they were needed. Prepared and drafted all outgoing correspondence in a timely manner.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Education

1985

Jefferson Davis High School - Houston, TX, United States

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