Marketing Communications

Sue Ann Creech

919-***-**** ************@*****.***

Summary: Versatile Communication Professional with over two decades of cumulative experience in IT, Pharma, Telecom, and Non-profit seeks a position in which she can use her talent for taking complex, technical material and making it digestible and actionable for people at all levels of an organization.

Professional skill set includes: Corporate Communications; Social Media Outreach; Technical Writing and Editing; Change Management; Process Management; Research, Analysis and Project Management; Team Leadership; Presentation Development and Delivery; Web Information Design; Content Management System Use; Meeting Design and Facilitation

Technical skill set includes: Google Apps, Microsoft Programs (FrontPage, Word, PowerPoint, Excel, Outlook), FrameMaker, Dreamweaver, Illustrator, Photoshop, HTML, WordPress

PROFESSIONAL EXPERIENCE

Technical Writer at HCL America; Contract Agency: Artech; Cary, NC; 5/2015-10/2015

Responsible for interviewing Subject Matter Experts to facilitate the writing/editing of mortgage industry regulatory policies and procedures to meet federal guidelines.

Senior Technical Writer at NeoNova Network Services; Contract Agency: TPS; Raleigh, NC; 11/2014-3/2015

Wrote, edited, and created online user guides including software instructions for call center employees, new users of an email platform, and users impacted by a Google Apps transition project.

Communication Manager, 2005-2006; Social Media and Communication Consultant, 2007-10/2014; Crossroads Fellowship; Raleigh, NC Designed and directed communication team efforts for this multi-faceted non-profit. This included ensuring style consistency across a variety of media, creating promotional collateral, and managing the organization’s web content. Consultant responsibilities included social media outreach, web content writing, trouble-shooting technical problems, and advising new users.

Corporate Communication / Change Management Specialist at GlaxoSmithKline; Contract Agency: ACC Staffing; RTP, NC; 2002-2004 Planned and executed the communication strategy for a global supply chain initiative. Lead a global, cross-functional communication team. Advised and directed senior-level managers on communication, change and stakeholder management efforts.

Communication Specialist / Senior Process Engineer; Nortel Networks; RTP, NC; 1997-2001

Lead strategic planning efforts for a large training organization. Wrote communication collateral for the executive in charge. Created a website to display content critical to the planning process.

Directed a team through three iterations of a Criteria Response application based on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence. MBNQA categories included: Leadership, Strategic Planning, Human Resources, Customer Service, Process Management, Information Management and Results reporting. This involved writing, editing, document design, and project leadership. Received superior ratings and numerous awards.

Designed, developed and directed change management and communication team efforts for a cross-functional process team. Developed informational materials to illustrate program goals, progress, and successes.

Technical Writer at Nortel Networks; Contract Agency: Metro Information Services; RTP, NC; 1997; Wrote Quality Assurance policy documents and established a new intranet presence to showcase Quality initiatives. Designed and delivered the employee orientation for a new Quality program. Served as the ISO procedure analyst.

Technical Writer at Nortel Networks, Contract Agency: Toone Paper & Screen; Morrisville, NC; 1995-1996

Wrote user guides for a global customer service database and query tool.

Resource Center Director, Crossroads Fellowship; Raleigh, NC; 1991-1994; Designed a volunteer management system for this non-profit. Developed and delivered the training program for team of volunteer consultants. Coached, mentored and directed team leaders. Conducted MBTI workshops and individual consultations.

EDUCATION & PROFESSIONAL DEVELOPMENT HIGHLIGHTS

Advanced Technical Writing & Editing (Graduate-level course) - North Carolina State University

Myers-Briggs Type Indicator (MBTI) Qualifying Program - Type Resources, Inc.

B.A. Communication - George Mason University, Fairfax, VA

Contact this candidate