Customer Service Project Manager

Kendall Farris

**** ***** ***** ***

Houston, TX 77084

Cell: 713-***-****

Email: **********@*****.***

QUALIFICATIONS:

Works well without supervision

Ability to prioritize and remain focused on the essence of an issue

Skilled at learning new concepts quickly while working well under pressure

Skilled in Microsoft Word, Excel, Outlook and PowerPoint

Can type approximately 85 WPM

EXPERIENCE:

06/12-Present CompuCom, Inc. Houston, TX (remote)

ExxonMobil PACE Project-Scheduler

Contact users and schedule appointments for computer replacement/repair

Manage the schedules of multiple technicians

Use problem solving skills for call-ins, appointment cancellations US Bank Project-Project Coordinator Lead 08/13-03/15

Managing technicians working on phone conversions at multiple locations

First point of escalation for 5 project coordinators

Gather data for daily report of sites completed the night before

Customer service-scheduling calls, follow ups post conversion Shell Project-Controller 06/12-08/13

Contact users and schedule appointments for computer replacement/repair

Manage the schedules of multiple technicians

Use problem solving skills for call-ins, appointment cancellations 06/10-12/11 Home Care Network Lufkin, TX

Clinical Coordinator

Schedule nursing, therapy and social work visits for approximately 10 employees

Managed multi-lined phones

Used problem solving skills when schedule needs to be changed (call-ins, vacation times, etc.)

Order and maintain inventory of nursing supplies

Responsible for medical records filing

08/09-06/10 Nirvaana Medispa Nacogdoches, TX

Office Manager

Managed office documentation

Client services-answered telephones and scheduled spa appointments

Format and send monthly newsletter

Inventory on spa products monthly

Light accounting

01/07-07/09 Accutest Gulf Coast Laboratories Houston, TX

(Formerly Southwest Environmental Labs)

Project Manager Assistant/Sample Log-In

Client services

Generated and sent out monthly reports for 50+ water treatment plants

Data entry

Peer review chain of custody brought in by field personnel before logging into computer REFERENCES:

Angela Blair-713-***-****

Angele Baldo-504-***-****

Beth Hopkins-281-***-****

EDUCATION:

December 2005 Mayde Creek High School Diploma Houston, TX

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