Engineer Technical Support

RESUME

Roshan G. Sadiya

Phone: 950-***-**** Email: ************@*****.***

CAREER OBJECTIVE :

Enthusiast I, flexible approach to associate myself with an esteemed organization and to accept challenges in the job by utilizing my education, analytical skills more meaningfully and work hard towards achieving the goals of the organization.

PROFESSIONAL WORK EXPERIENCE :

Currently Employer:-GTL LTD, PUNE.

Time Period:-March 2014 Till Date

Position: -Network Operation Center (NOC)Engineer

Designation : NOC Engineer (Network Operation Center)

Project : GIL-AIRCEL & GIL Own, BSNL .

Project Type : O&M (Operation & Maintenance)

Customers : GTL, GIL, AIRCEL for All over India, BSNL etc.

Environment : For Troubleshoot Ticketing: – BMC Remedy 7.1

: For Live Alarm Monitoring OSS: – 1) ZTE (NET NEUMAN)

2) BSNL (WIMAX)

3) Meta Frame Program Neighbourhood 9.0(ERICSSON)

4) HUAWEI- iManager M2000.

CURRENT RESPONSIBILITY :

•Monitoring & Escalation of critical alarms of BSS network.

•Performance monitoring and BSC command handling of CITRIX (Ericsson)

•Preparation and Publishing different reports like IUTR (Infra Uptime Report),

•Provide technical support & guidance to field Engineers.

•Maintain & improve network performance & ensure quick handling of customer complaints.

•Works on BMC Remedy 7.1 for Trouble Tickets for continuous alarms monitoring.

•Updating & closing of fault tickets on NOC portal & escalate the ticket as per SLA to Tech. Support team.

VALUE ADDED :

Management of Man Power for Better & Fluent working of NOC process.

Take responsibility for team decisions. Lead any presentation to Management.

Direct Co-ordination with the Customers through Voice Call & Mail Communication.

Technical Support for Network, IT Infrastructure, OSS System & any technical issues.

Carrying a Training & communicate with team for technical as well as non technical issues.

Previously Employer :- Genuine Computer Amravati

Time Period:- [July 2012 - Dec 2013]

Position: - Hardware and Network Engineer.

EDUCATIONAL QUALIFICATION :

Completed B.E. in Electronics & Telecommunications in 2012 with 63.34%

Completed DIPLOMA in Electronics & Telecommunications in 2009 with 68.24%

Completed HSC in 2004 with 60.00%.

Completed SSC in 2002 with 47.47%.

TRAINING AND CERTIFCATION :

I have completed Cisco Certified Network Associate (CCNA).(CSCO12836391)

Application Software : MS Office 97/2003/2007.

Language : C, C++.

Other : A+, N+.

TECHNICAL SKILLS :

Network :- Routers, Switches, LAN, WLAN.

Network Monitoring :- AXE management Tool MML, Command Handling, winFIOL 6.4.

FINAL YEAR PROJECT :

Name : FOUR CHANNEL LOGIC ANALYZER

Description : A four channel logic analyzer is an instrument which display signal in a digital circuit. A logic

analyzer convert the captured data into timing diagram, protocol decodes, machine traces,

assembly language /correlate assembly with source-level software.

PERSONAL DETAILS:

Name :- Roshan G. Sadiya

Gender :- Male.

Current Address :- C/o Sanjay Kelkar, 7AB, Near Laxmi park, in front of BHIDE Hospital, LBS Road,

Navi Peth, Pune 411030

Email ID :- ************@*****.***

Languages Known :- English, Hindi, Marathi, .

Passport No :- M5197604

Declaration:-

I hereby declare that the above mentioned information is correct up to the best of my knowledge

And I bear the responsibility for the correctness of the above mentioned particulars.

Roshan g. Sadiya

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