Customer Service Sales Management Human Resources

ABBY E. LITT

**** ****** **. *********, ** *****

Phone: 414-***-**** Email: ********@*******.***

~ HUMAN RESOURCES MANAGEMENT & ADMINISTRATION ~

Seeking an engaging and organizationally-focused role in Human Resources.

Multi-faceted manager experienced and educated in executing a wide range of human resource management functions that ensure an optimized workforce, streamlined operations, successful talent acquisition, and both employee relations and retention. Ability to oversee benefit and compensation packages, policy and procedure development, and the application of strategic HR solutions that align with the organization's mission and business objectives. Influential leader and proven performer who easily moves from strategy to implementation, while driving compliance.

HR Management

Staff Hiring & Retention

Compensation & Benefits

Workforce Planning

Training & Development

Employee Engagement

Organizational Optimization

Policy/Process Development

Best Practices Management

Conflict Management

Business Operations

Performance Management

EDUCATION & CERTIFICATIONS

BACHELOR OF SCIENCE ~ HUMAN RESOURCE MANAGEMENT & MARKETING (5/2000)

Minor: Criminology

Marquette University, Milwaukee, WI

Human Resources Management

Behavior & Organization

Compensation-Human Resources

Negotiations & Bargaining

Operations Management

Business Environments

Motivation & Leadership

Training & Development

Business Policies

PROFESSIONAL EXPERIENCE

Target Corporation Milwaukee, WI 8/2013 - Present

EXECUTIVE TEAM LEADER

Partner in managing and overseeing daily operations for a location with $16M in annual sales, while leading a team of 100+ staff in the execution of company vision. Drive all aspects of business goal achievement, profitable sales increases, training and development, and customer service.

Drive results in store culture, overall brand awareness, and guest loyalty.

Partner in the interviewing, hiring, performance and training of staff; work with other leaders to ensure each position is staffed.

Coordinate and schedule staff within budgeted labor guidelines and business needs.

Implement strategic merchandising and sales plans to increase sales; facilitate the training of staff on effective merchandising, customer service and sales techniques.

Manage team building and performance, increasing of sales and profitability, effective cost controls, and the training and retention of key team members.

Developed and implemented a new team member hiring system.

Selected to be the peer mentor to the appointed district intern.

Won both district and group contests revolving around guest loyalty; achieved 3.79% vs. goal of 3%.

ALDI Inc. Oak Creek, WI 6/2000 - 7/2013

DISTRICT MANAGER

Managed and oversaw the operations and activities of all stores with assigned district, while driving sales growth, providing direction to store managers, setting the standards for store appearance, and ensuring adherence to merchandising plans, and corporate policy and procedures.

Coordinated hiring events, screened and interviewed applicants, administered new employee orientations and reviews, and coordinated/executed recruitment strategies for store staff and district managers.

Identified areas in need of improvement, and developed/implemented store programs to intensify focus on those areas, while providing corrective actions; monitored and reported on results.

Facilitated the training, mentoring and development of staff at all levels in preparation for promotional opportunities; conducted succession planning efforts.

Designed and presented educational workshops for district manager trainees and interns.

Served on the training journal committee; reviewed/revised training schedules to ensure proper training.

Coached store managers on the development and implementation of monthly and annual sales, inventory, and productivity budgets; conducted inventory at each store on a monthly and quarterly basis.

Performed bi-monthly audits in each store to monitor store cash control; implemented produce audit procedures to help reduce loss on key items.

Coordinated all maintenance performed in stores, approved related invoices, and led the planning and design of major store resets within the district.

Selected as the remodel coordinator to plan, design and supervise full store remodels; successfully kept remodel costs 15% below other divisions.

Managed and led the launch of three new stores from construction to grand opening.

Selected by the director of operations and divisional vice president to serve as the only district manager on the National Diversity Committee.

Selected by the divisional vice president as a peer advisor to eleven district manager trainees; provided oversight of trainees’ entire year-long training experience.

Completed the Dale Carnegie course “Effective Communications and Human Relations”

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