Customer Service Representative
Resume:
Briana M. Davis
**** *. ******** ****** ****. #**9 Baton Rouge, LA 70816
*****************@*****.***
Summary of Qualifications:
Highly enthusiastic secretary, customer service representative with 4+ years client interface experience. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Ability to organize, prioritize and work under extreme pressure.
Skills:
Compounding oral solutions and creams
Experience in both retail and hospital pharmacy
Hands-on experience in using syringes and needles
TPN preparation
Counting, pouring, measuring and weighing tablets and medications.
Strong mathematical skills
Excellent communication skills
Accurately and completely follow written instructions
Verifying prescription information
Work Experience:
Parenting/School February 2012-September 2014
Cashier
Walmart December 2011-February 2012
Handled cash, check, credit/debit transactions. Balanced cash drawer and receipts; documents discrepancies. Trained new cashiers, counted money, gave change and issued receipt for funds received.
Expediter/Receptionist Houston, TX
Texas Screw Products April 2009 to November 2011
Greeted customers over the phone regarding store operations, product, promotions, and orders.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Met and exceeded quotas generating 100+ calls per day on status update/shipping info.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Secretary Houston TX
Texas Children Hospital June 2006 to February 2009
Assisting medical staff with reports, completing patient forms and preparing the paperwork needed for hospital admittance, filing/copying documents, and screening/transferring calls.
Education:
Virginia College Baton Rouge, LA
Pharmacy Technician Diploma Expected Graduation Date: September 2014
Externship Experience:
Our Lady of the Lake Hospital
Externship: Pharmacy Technician June 2014-July 2014
Prepackage medications using OSPAC, dispensing orders, restocking orders, filled the Pyxis machine
Walgreens Pharmacy
Externship: Pharmacy Technician August 2014 - September 2014
Retrieving prescription orders, Counting, pouring, measuring and weighing tablets and medications, filling prescription orders selecting the right prescription container, answering the phone to put in a refill order as well as scan and put prescription orders in to be filled and verified by the Pharmacist.
Additional Training and Accreditations:
Louisiana Board of Pharmacy, Permit # PTC.021429
TWIC Card Holder, expires April 2016
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