Customer Service Representative

Nyrshea Williams

**** ********* **** *** **, Morrow, GA 30260

Phone 678-***-**** Email: ********@*****.***

Objective

Senior Customer Service Representative seeking employment in customer service industry.

Summary of Qualifications & Skills

Ability to interact with customers to provide information in response to inquiries about products and services

Excellent organizational, planning, verbal and written communication skills

Able to multi-task, team player and great talent with conflict resolution

Experience

Fedex Techconnect, 07/2000-01/2014

Senior Customer Service Representative

Answered 150-200 incoming calls and directed caller to appropriate departments

Provided excellent customer service and first call resolution

Scheduled or dispatched couriers to appropriate locations according to customer request

Interpreted company policies and procedures

Provided training for new hires as part of the training leads

Education

Health Information Management, Atlanta Technical College, Atlanta, GA 2015-present

Expected Graduation August 2016, GPA 4.0/4.0

Professional Organizations, Associations, and Clubs

National Technical Honor Society, member

American Health Information Management Association, member

Georgia Health Information Management Association, member

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