Customer Service Representative

Sean Luckett

**** ******** ***** *** #* Bronx, NY 10453 Tel: 347-***-**** Tel: 347-***-**** Email: **********@*****.***

Summary of Qualifications: Over ten years of sales and customer service experience in a fast pace call center environment. Excellent communication and interdepartmental skills such as administrative, supervisory and training aptitude. Knowledgeable in Microsoft Office, Proprietary software (Lotus Notes), ICD9 and AS400 multiple phone line system.

Employment History:

Feb 2013 – Present Merchant Industry Queens, NY

Lead Generation Specialist

Contact potential clients to market and sell credit card processing services

Educate business owners on fees, charges and benefits of merchant services

Maintain a line of contact and follow up via faxes, emails, mailings and calls

Once client has confirmed acceptance transfer calls to account specialist to close deals

Oct 2010- Oct 2012 Read & Succeed ABC Educate Me (Adecco Staffing Services) New York, NY

Enrollment Associate

Set-up parent teacher kiosk at Middle and High Schools throughout the Bronx

Schedule in home visit with parents for students

Install and set-up computers in qualified student home for tutorial educational programs

Maintain confidential database complied with student and parent information

June ‘09- Aug ’10 New York City Department of Parks & Recreation Bronx, NY

Horticulture Training Participant (Cohort Ed) Seasonal

Coordinated gardening and landscaping teams in NYC parks in all five boroughs.

Prepared soil for planting of seeds, bulbs, trees and shrubs.

Safely operated small to heavy equipment not limited to hand and powers saws.

Performed repairs in parks and community centers throughout the five boroughs.

March ’08- Jan ’09 Bilateral Credit Corporation New York, NY

Sales Representative

Conducted prospective business searches utilizing online search engines.

Prepared expense reports for clients and staff on a daily basis.

Prepared and deposited Bank deposits on a daily basis for company.

Verified debtor account information provided by new clients.

Processed and forwarded account information to in house collection departments.

May ’02- Dec ’07 Archway Treatment Center Mt. Vernon, NY

Administrative Assistant & Customer Service Representative

Processed 150+ patient applications on a daily basis.

Performed intake and admissions of new clients and verifying insurance status, medical history and doctor information.

Maintained database of client’s confidential information in company database as well as Microsoft Access.

Corresponded with New York City agencies when requested upon such as NYPD, Department of Parole and Probation, Department of Health and Hospitals and TASC/DRUG Court.

March ’01- March ’02 Westcon, Incorporated Tuckahoe, NY

Marketing Representative

Conducted manually stock checks by updating database of available equipment on a weekly and monthly basis.

Verified customer account information through investigation of purchase orders.

Responsible for processed return authorizations and approval of drop shipment.

Processed 100+ equipment requisitions on a daily basis.

Education:

Feb 1990 Received GED New York, NY

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