Project Customer Service

HESHWANTH REDDY

Mobile:961-***-****~ E-Mail:*****************@*****.***

In quest of assignments in Performance Testing/Quality Assurance with a growth oriented organisation.

Career Summary

A dynamic professional with 4.10years of total experience in Performance and Manual Testingin Banking and finance domain & Retail Domain.

Extensive experience in handling Performance testing projects

Experience in using Performance Testing Tools like Load Runner, Login VSI

Experience in using Performance Monitoring Tools like Site scope, VMstat logs, and Xperf traces.

Strong track record of successfully handling Long & Short term PerformanceTesting projects.

Good exposure to System Testing, Integration Testing, and Regression Testing.

Exceptional collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.

An astute planner & implementer with exemplary communication, relationship management, analytical and organizational skills.

Experience in managing bigger team and dealing with the external third parties.

Expertise in Requirement Capturing, Prepartion of Test Plan, Gathering Test Data, Test scripts, Test Execution report and logs.

Exceptional collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.

Refer to Annexure for project details.

Competency Matrix

Technical:

Database: Oracle 10g, MySQL.

Operating System: Windows

Performance testing tool: Load runner, Login VSI

Monitoring tools: Site scope, Xperf & VMstat

Defect Tracking Tool: HP Performance Centre 12.5,HP Quality Centre 12.5

Scripting Languages: HTML

Other Tools: Eclipse

Functional:

Performance Testing

Preparing Test Plan, Test Data & Test scripts for a project.

Verifying all the projects are smoke on release build.

Involving in project initiation phase to identify test requirement, scope, schedule and cost.

Test Script development in Web(HTTP/HTML) protocol & Ajax True client protocol

Execution of various types of Load Test based on requirements

Analysis of Performance Test Results

Analysing the logs generated using Sitescope,Vmstat logs & Xperf traces

Identification of the Test Environment and configuring the required software for Performance testing the application.

Prepare generation reports and communicate to the stakeholder about it, and make sure that the deliverables are as per the SDLC.

Project Management

Updating Project plan as part of progressive elaboration and balance competing demands of budget, schedule, quality and scope.

Stake Holder Management i.e. direct interaction with CIO's during Cost Challenges and schedule meeting to discuss on challenges with proper justification.

Understanding client business process operations, business objectives and analysing workflow to design solutions.

Responsible for project management activities like Delivery planning, Resource allocation, and Effort.

Involve in operational activities like seat allocation, project related access, shift plan etc.

Client Servicing / Team Management

Managing customer service operations, ensuring customer delight by achieving delivery & quality service in the shortest possible time.

Building & maintaining healthy, cordial mutually beneficial business relationship with customers.

Delegating the work to the team members on a priority basis and also basing on the skill set.

Employment Scan

Since Jan’11:CognizantTechnology Solutions Pvt. Ltd.

Notable Milestones

Pivotal in preparing Test Plan.

Pivotal in hiring, training and mentoring new resources based on project resource demand.

Suggested the test environment sharing approach forPerformance Testing.

Spearheaded the team of 5 team members.

Achieved Cost saving by using Reusable components.

Scholastics

B.Tech(ECE) from Sri Indu college of Eng.& Tech, Hyderabad, JNTU University in 2010.

Intermediate(MPC) from Narayan junior college in 2006

SSC from Sarada Vidhalaya high school in 2004.

Personal Snippets

Date of Birth: 30thJune, 1989

Passport No.: J0651756

ANNEXURE

Project Tile : VDI Testing

Phase : Performance Testing Using Login VSI

Period : Aug2014 –Current

Role : Test Lead offshore

Team Size : 2

Details: The main objective of the testing for Gen Y Hosts is to check if application meets the expected SLA/Response times. The purpose of the Load test was to ensure that the application met the performance objectives as detailed in the performance test plan using Login VSI tool

Project Tile : Ameriprise

Phase : Performance Testing Using Load Runner

Period : Aug2013 – Jun2014

Role : Test LeadOffshore

Team Size : 5

Details: Ameriprise project has different applications and Tested applications like Identity& Access management, Client fee Reimbursement & ACC CRM application using Load runner.

Project Tile : C2.0

Phase : Manual Testing

Period : Feb’12 – Jul’13

Role : Offshore Test Analyst

Team Size : 3

Details: Cognizant 2.0 is a project management and delivery engagement application that can be used for tracking projects in cognizant. The projects can be Application development (AD), Testing, Mass change and Application Maintenance (AM).

Project Tile : Lloyds

Phase : Performance Testing Using Load Runner

Period : Apr’11 – Feb’11

Role : Offshore Test Analyst

Team Size : 2

Details: This project delivers the fund transferring and interest calculation functionalities to the LeadingBank in UK customers. Fund transfer process involves the transfer of amount from debit account to credit account and vice versa to maintain the balance. Interest calculation process involves the calculation of interest accrual settlement for the interest period of customer accounts.

Contact this candidate