Technician Customer Service
Resume:
Mohammad Nasir
Calgary, Alberta, T3J 5A3
Cell: 403-***-****
Email: *******@*****.***
Career Objective:
To obtain a potential long-term employment within a diverse network environment where my knowledge, skills and experience are aptly utilized and where I can make significant contributions towards a company’s immediate and future goals.
Profile:
Over 7 years of experience in the field of IT & Desktop support.
Expert in administration and troubleshooting skills for Windows Server, Active Directory, LAN, Microsoft Office products.
Superior skills in installation, configuration, and supporting all kinds of desktops, laptops and network or standalone printers.
Ability to work under deadline durations and in team environments.
Excellent customer service skills & telephone etiquettes.
Work Experience:
1)CCTV Technician August 2015 - To date
CAMACC Systems Inc., Calgary AB
Installation of Closed Circuit Cameras (CCTV), Configuration, Troubleshooting.
Be familiar with all hardware and software.
Be familiar with network operating system.
Provide individual training and support on request.
Monitor and maintain technology to ensure maximum access.
Troubleshoot all technology issues.
Maintain log and/or list of required repairs and maintenance.
Connect and set up hardware.
Load all required software.
Monitor security of all technology.
Perform other related duties as required during working hours.
2)Telecom Service Technician April 2013- April 2015
TELUS (ATI), Calgary AB (Contract Position)
Worked as I & R Technician and responsible to repair and maintenance of Internet ADSL, Wi-Fi setup.
LAN Data wiring, TV Digital Boxes, Digital Phone sets, Fiber Optic Cabling, Coaxial / Cat 5/ Wiring.
Computer Repair and configuration.
3)Desktop Support Specialist June 2012- Oct 2013
People to Go, Calgary AB (Contract Position)
Deployment of Windows 7.
Imaging, Windows Server 2008 Installation and configuration.
Installation, configuring of Windows 7 on Client Computers and joining to domain.
Installation of IOTANA Machine, and its configuration.
Install move add changes
Install Network cable into the ceiling and mounting brackets.
4)Computer Technician June 2011 - March 2013
(Exxon Mobil) (People to go staffing)
Worked as Dell Deployment Technician on Laptop Dell 6400, 6410, 6420, Dell Traveler /T7500 Series.
Data migration to Windows 7 from Windows XP.
Troubleshooting of all computer and network devices.
Provide training and support to end users and staff.
Reply to incoming calls / e-mails regarding PC or hardware problems.
Maintain inventory of all monitors, keyboards, hard drives, modems, printers, scanners and other peripheral equipment.
5)Computer Technician July 2010-June 2011
Digital Circuit
Worked part time as Computer Technician.
Installation, Configuration and testing of Hardware and Software.
Worked on server, security group, permission, Active Directory.
Worked on LAN, Wireless Network setup, printer setup and troubleshooting.
Attend phone calls and resolve the issues remotely.
Provide after-hours support.
6)Service Technician Jan 2008 – Dec 2010
Shaw Cables, Calgary AB
Installed residential coaxial wiring, running a drops, installing cable outlet, CAT 5 (Data/Voice) cabling.
Installation, configuration and testing of Hardware and Software.
Install, repair and Swap the devices such as (Digital Phone / Digital TV / Internet Modem / Routers)
Complete all routine service calls independently and manage priorities.
Perform various other duties.
Skills:
Microsoft Office (Word, Excel, Outlook, Power Point, Access) and Media Player, Windows XP, LAN/WAN administration. Windows Server 2003 and 2008, Active Directory, Configure DNS/ DHCP Servers.
Academic Qualification:
Bachelor of Science Degree (B.Sc.)
CompTIA: A+ Certification (IT Technician) COMP001020135247
Microsoft: Diploma in Computer Network Specialist (MCITP).
Oracle 6i, SQL, PL-SQL, D-Base,
REFERENCES:
Please note, references will be available upon request.
Contact this candidate