Project Manager

Phi Chau Do

Atlanta, GA

Phone 404-***-**** / *********@*******.***

Software Development Manager / IT Project Manager

Innovative, driven, and results-oriented professional with extensive experience successfully leading complex projects across the IT sector. Proven ability to define and meet project scope, budget, timeline, and quality benchmarks by maximizing employee productivity and resource efficiency. Interfaces frequently with project stakeholders to communicate project status and ensure on-time delivery. Identifies and capitalizes upon process improvement opportunities and infrastructure implementations to optimize operational cost efficiency.

Areas of Expertise:

Project Lifecycle Management • Requirements Analysis • Budgeting / Cost Control • Performance Tuning

Cross-Functional Team Leadership • Resource Allocation • Process Improvement / Redesign • Data Security

Backup / Recovery • Stakeholder Relationship Management • Staff Training / Supervision / Performance Reviews • Client onboarding and Relations Maintenance Capacity Monitoring Onshore Offshore Team Management

Full Software Development Life Cycle (SDLC) Management

PROFESSIONAL EXPERIENCE

SHAW INDUSTRIES, Inc. Mar 2010 – Mar 2015

IT Consultant

Managing 4 teams both onshore and offshore between 10 to 24 IT staff members in all aspects of software development life cycle (SDLC).

oRequirements gathering.

oDesigns Interface, Process Flow, Database Object / Relations and Web Infrastructure.

oCreate work breakdown structure (WBS) with technical specs and time estimates.

oImplementations phase.

oQuality Assurance phase.

oDeployment to production environment.

oProduction Supports.

Responsible for working with vendor’s application on the technical requirements for upgrades, testing, and modifications of applications results in higher performance of 34 percent faster.

Communicates with top-level IT management, project sponsors, functional area managers and/or consultant regarding status of specific projects.

oProvide alternative solutions to current system processes to senior IT manager’s results of 24% of project man-hours.

Manage client boarding and relations maintenance throughout project.

oWelcome

oExpectations

oProcess

Performs staffs annual performance reviews.

oDelivering regular relevant job feedback

oSetting and communicating clear performance expectations

oIdentifying organizational career paths for employees

oProviding appropriate learning and development opportunities

Managing development team in designing, implementing, testing and supporting of both Microsoft .NET and Java J2EE technologies environments.

Provide leadership and direction to project team members.

Manage stakeholders

oIdentify

oEvaluate

oStrategy

Manage highly 9 projects utilizing Java, J2EE, Struts, Hibernate, Spring, JPA, JSP, AJAX, Web Services, Etc.

Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Drove increase in company revenue of 14% by managing the integration and consolidation of data across several in-house applications for the financial services department.

oRestructure database schema to match up with current system.

oCreate database scripts for extract, transform and load (ETL) process.

Defined processes best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Monitoring project risks to find potential problems and proactively identifying solutions to solve them in advance.

Led disaster recovery planning for a large manufacturing company’s operational database to ensure data integrity and guarantee recovery performance and high availability that reduced downtime of 19%.

Worked cross-functionally with software development team in designing, coding, testing and supporting functionality and operation of in-house applications.

PYRAMID CONSULTING, Inc. Sep 2008 – Mar 2010

IT Consultant / Project Lead

Managing all aspects of software development life cycle (SDLC), from gather requirements through development, testing, delivery, enhancement and production support.

oRequirements gathering, Designs Interface, Process Flow, Database Object / Relations and Web Infrastructure,

Create work breakdown structure (WBS) with technical specs and time estimates, Implementations phase, Quality Assurance phase, Deployment to production environment and Production Supports.

Work with internal managers to build appropriate project teams by selecting appropriate staff based on skills and experiences result in 20 percent decrease in projects time-line.

Organizes and manages all phases of the project to ensure on-time completion.

Direct team of 17 IT staff members in the administration, support, enhancement, upgrade of systems and publishing operations for all US territories.

Primarily responsible for coordinating enterprise-wide projects requiring expertise in multiple web-based J2EE applications, as well as Struts, Hibernate, JPA and Spring technology.

Led systems and data analysis, design, development, integration, and enhancement activities, and provided continued maintenance and production support. Utilized Microsoft Reporting Services to develop periodic system reports.

Spearheaded the implementation of high availability and disaster recovery processes on all production databases.

Developed and optimized key database processes, including structures, tables, stored procedures, views, triggers, and user-defined functions, indexes, and cursors that result in 24% performance increase.

Defined and facilitated the conversion of business processes into data modeling to inform data warehousing procedures; process was subsequently rolled out corporate-wide.

Interpreting customer requirements into conceptual and logical design specifications.

Provide direction and manage team in manager’s absence and participate in providing performance feedback to team members.

Developing interfaces and prototypes, recommend changes to meet requirements, and document application issues.

Provide instruction and guidance to less senior team members on new tasks and assignments.

MATRIX RESOURCES Oct 2006 – Mar 2008

IT Consultant / Project Manager

Manage enterprise project from client key requirements to completion and supports.

Charged with designing a wide range of security- and transaction-related processes on behalf of vendors in the banking, POS, and card services industries. Designed, implemented, and maintained J2EE web application to securely capture and record electronic signatures, transactions, and receipt imports into an electronic database.

Responsible for working with vendor application on the technical requirements for upgrades, testing and modifications result in $200,000.00 less on company hardware expenses.

Developed project plans and ensured goals were met according to schedule.

Supervised testing and coordinated on-site training to vendor.

Assumed management responsibility by evaluating upcoming and ongoing projects, assigning tasks to team members and reporting project status in the manager’s absence.

Include performing related research, preparing and administering budgets, performing analysis, preparing bids, selecting vendors, managing outside consultants and determining requirements.

Tech lead, responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.

Created improved security encryption protocols to meet VISA Cardholder Information Security Program (CISP) requirements that ensured account information security during POS, internet or phone card transactions.

Introduced innovative training and educational solutions for both new and existing employees that resulted in markedly improved productivity, streamlined operations, and quicker access to critical information.

Served in a key management capacity for upcoming and on-going projects; evaluated project progress, assigned workflow, and updated stakeholders on project status.

Established, maintained, and optimized client databases by designing indices, utilizing database normalization techniques, tuning query execution plans, and redesigning indices to compact and minimize fragmented space.

STANLEY ASSOCIATES, Inc. May 2001 – May 2006

Project Lead / Software Engineer / Database Administrator / System Analyst

Manages staff in developing website infrastructure and application server services, to ensure the maximum availability and security of services.

Develops hands-on knowledge for emerging technology developments, utilizes existing tools, and tracks records of vendors' products, etc. in the web marketplace.

Managed and maintained core back-end technology development for high volume network of 200,000+ users. Trained and provided technical support to junior team members. Collected and analyzed data to prepare monthly statistical reports based on company performance. Managed build and release of company's product line. Analyzed current optimization models to identify areas of improvement and provide recommendations for cost-based optimization. Established standards for all MSSQL Server database environments based on SQL Server's 2000 Optimal Architecture, including redesigning all new and legacy environments to adhere to newly established standards.

Integrally involved in developing and overseeing J2EE applications during company migration from Delphi.

Project Lead on seven-person engineering team for multiple banking clients; utilized MFC and Microsoft Visual Studio .NET to parse credit information from major credit bureaus for loan and credit card processing needs.

Designed ASP.NET web application as backend for an online store that enabled customers to seamlessly browse, search, categorize, and purchase products with a single click; also recommended items based on preferences.

Key contributor in the implementation of a multi-tiered system for maintenance, repair, and inventory control of military equipment for The United States Army.

Analyzes user requirements, procedures, and problems to automate processing

Apr 1999 – May 2001

Additional positions include Web Developer / Web Master for Media 1st in Atlanta, Georgia.

EDUCATION & CERTIFICATIONS

Associate of Science in Computer Information Systems

Remington/Southeast College, Metairie, LA

Microsoft Certified Professionals (MCP)

Microsoft Certified Application Developer (MCAD)

Microsoft Certified Database Administrator with SQL Server 2000 Enterprise (MCDBA)

Oracle Certified Associate (OCA)

Oracle9i Database Administrator Certified Associate

Oracle PL / SQL Developer Certified Associate

Sun Certified Professionals

Sun Certified J2EE Architect for the Java 2 Platform, Enterprise Edition (SCEA)

Sun Certified Mobile Application Developer for the Java 2 Platform, Micro Edition (SMAD)

Sun Certified Java Programmer for the Java 2 Platform (SCJP)

PROFESSIONAL DEVELOPMENT & SKILLS

J2EE – Brave Point, Norcross, GA

BEA Web Logic – Brave Point, Norcross, GA

.NET Development – Brave Point, Norcross, GA

ORACLE – Burleson Consulting, Kittrell, NC

Delphi Database Access – DSW Group, Atlanta, GA

Sybase – Sybase Consultant, Atlanta, GA

Nortel Networks – Net ARCH, Montgomery, AL

TECHNICAL PROFICIENCIES

Platforms: Windows, Solaris, UNIX, and Linux.

Databases: SQL Server, MySQL, Sybase, Oracle, DB2

Languages: Java/J2EE (JSP, Servlets, EJB, JMS, RMI, XML, Java Network)

Frameworks: Struts, Spring, Hibernate

Client: HTML, XHTML, CSS, JavaScript, AJAX

Other Languages: Delphi, C++, PHP, C#, UML, VB, ASP .NET, PL/SQL

Networking: TCP/IP, Socket, XML, Apache Tomcat, IBM Web Sphere, JBOSS, BEA WebLogic

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