Support Project Manager

RAZMIK NAZARIAN

Sunland, CA *****

Tel.: 818-***-**** E-mail: **************@***.***

SKILLS

Windows NT, 2000 Server, Windows XP, Vista, & 7, DHCP, DNS, WINS, TCP/IP, MS Networking Essentials, Novell Netware 4, 5, 6 Administration, MS Exchange Server New account creation and resets. MS OFFICE SUITE 2010, 2013.

Active Directory profile setting and password changes for server NT, 2000, 2003, and 2008.

Oracle, SQL, PeopleSoft client, installation and trouble shooting.Citrix, Xenapp client install & support. NEFSIS and ADOBE Connect, web conferencing, audio video support.

Symantec antivirus, Microsoft Endpoint and firewall security installation and configuration.

Computer reimaging, Symantec Ghost software. PC and MAC OS-X, Ipad, Iphone, Android,Support. hardware repair and upgrades, break/fix.

Help desk lead technician and supervisor, Customer service and support.

Remote desktop support using Pc Anywhere and Team Viewer, Join me, Microsoft office Communicator.

CAMPUS VUE, DENTRIX, SHORETELL Director and IP PHONE setup, RICOH Admin Director, SYSAID ticketing and tracking. PEARSON’S VUE test center setup and support.

Cisco Softphone, Health Connect, Lotus Notes 8.5, Nexdgen software distribution, Linux Radia OS management, HP asset track, Remedy ticketing systems.

WORK EXPERIENCE

FREELANCE

IT Consultant Jan. 2015 – Present

Consulting and supporting Private clients and small businesses, with hardware and software issues, trouble shooting, upgrades, network and wireless connectivity, virus clean up and maintenance.

KAISER PERMANENTE

Senior PC Tech/Supervisor Jan. 2014 – Jan. 2015

Supervising and leading a team of four in upgrading, updating and Deployment and trouble shooting of Kaiser pc’s to Windows 7 pro, and installed applications and their compatibility.

HP Asset Track Management and keep track of new and used asset of the company.

Reimaging and installation of computers, configuration of printers and scanners and all equipment used for Medical scanning, using Nexdgen Operating system software distribution engine.

Linux Radia, HP client automation OS manager, Ghost 12.0 Imaging and cloning software.

BMC Remedy IT service management, for incident and work order tickets and tracking.

Installation and setting of Lotus Notes 8.5.

Installation and support for Health Connect and background printing for medical clinic.

Cisco Soft Phone installation and configuration for call center clients.

Creating and maintaining weekly progress reports and spreadsheets for Deployment and asset tracking of all pc’s.

Deployment and client support of Windows laptops and desktops,MAC, IPHONE, IPAD, ANDROID, for all Kaiser employees and Kaiser medical staff.

Application monitoring, and tier 1 user support for 4 applications.

FREELANCE

IT Consultant Jul.. 2013 – Dec.2013

Consulting and supporting Private clients and small businesses, with hardware and software issues, trouble shooting, upgrades, network and wireless connectivity, virus clean up and maintenance.

RAZMIK NAZARIAN

Tel.: 818-***-**** E-mail: **************@***.***

CHARTER COLLEGE

Campus Technology Support Specialist Jul. 2012 - Jan.2013

Supporting Campus faculty, staff and students on daily computer issues and problems.

Deployment and client support of Windows laptops and desktops,MAC, IPHONE, IPAD, ANDROID, for all Kaiser employees and Kaiser medical staff.

Creating new user accounts and profiles in Active Directory and Exchange server.

Reimaging and installation of campus computers, configuration of printers and scanners.

Audio and Video setting, and configuration for web conferencing and web meetings.

Server room upgrades and maintenance for cisco switches and patch panel.

Pearson’s Vue test center set up and support for the campus and taking test from clients.

Citrix and Xenapp client setup and support, using Sysaid ticketing system.

Managing Shoretell director and IP phone set up and support.

Nefsis and Adobe Connect web conference for meetings. Remote desktop Office Communicator.

Training and supervising part time student workers.

COMPUBLUE Inc.

IT Desktop Specialist/Team lead Aug. 2005 - Jul.2013

Development of Server, and Desktop strategy, and backup architecture for COMPUBLUE clients.

Oracle Database installation, PC, and LAN and WAN administration. Web development.

Recommendation for network and desktop purchase and upgrades.

Re imaging and re configuration of new installed hard drives, break/fix.

File and print server configuration and installation.

Wired and wireless networking and configuration.

Supporting and configuring, Win.7, Vista and XP and MAC OS-X, IPHONE, IPAD, ANDROID.

Backup server and configuration with VERITAS Vault software.

Symantec antivirus and firewall security installation and configuration.

Active Directory profile setting and password changes.

IBM, HP, Dell, Toshiba PC hardware repair and upgrades.

MS Exchange Server, configuration and installation.

Virus removal and optimization of Desktop PC’s.

MS Networking Essentials, DHCP, DNS, TCP/IP, WINS Resolutions, Connectivity and routing of peripherals. Web conferencing and audio video support.

VPN and remote connectivity, configuration and application installation and support.

Laptop repair, warranty issues, shipping and receiving of purchased products to vendors and end users.

Creating desktop and laptop Images and implementation using Symantec’s Ghost application.

Computer and network support and service for residential and small businesses.

Blackberry phone support and syncing applications.

Supervisor and lead technician for various desktop support, upgrade, trouble shoot, of team of 5 to 12 depending on the projects.

RAZMIK NAZARIAN

Tel.: 818-***-**** E-mail: **************@***.***

WMC / GE Apr.2004 - Aug.2005

Project manager/Contractor Laptop support

Working as a contractor in IT supporting laptop programming and deployment for Windows 2000 pro, XP and Win2000 Server connectivity.

VPN and remote connectivity, configuration and application installation and support.

Creating desktop and laptop Images and implementation using Symantec’s Ghost application.

Laptop repair, warranty issues, shipping and receiving of purchased products to vendors and end users.

Conducting meetings with the project manager for deployment of laptops in a network environment and configuration and purchases throughout the company for 4000 end users.

Consulting for the migration and merger of the company to a new location with the parent company.

Diagnose multiple technical issues for the use of the finance and loan officers.

Active Directory profile setting and password changes.

Lead technician/supervisor of temporary technician ranging from 7 to 15, for upgrades and roll outs for new computers and Windows OS.

King World Production / CBS Enterprises Jan.1999 - Apr.2004

Jr. Network Administrator and Tech support

Installation of Desktop, Network, and peripherals, configuration and administration of NT 4.0 and Netware 4, 5, 6, Primary and Backup Servers (backups conducted, using Vinca, and Arc Serve Software).

Implementation and live monitoring of video conferencing over DSL, ISDN and TCP/IP.

Consulting for desktop, server, and network hardware and software purchases.

Supporting over 1000 users, in various offices and locations, including PC & MAC.

Establishing and configuration of the network and desktops for company’s new location.

In charge of day to day network administration and maintenance, backup, upgrade, update and security of network servers and desktops, assisting the remote Sr. network Administrator.

Supporting Outlook and GroupWise E-mailing system, PeopleSoft and Vista ERP application, as well as Siebel CRM applications.

Setup and configuration of routers and DSL.

Remote desktop support using Pc Anywhere software.

EDUCATION

Almeda University

Bachelor of Science in Information Technology

Networking & programming

Computer Education Institute

CERTIFICATIONS

A+, Dell, Toshiba, HP, Fujitsu

Web Content Development

MCSE Corse study

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