Technical Specialist, System Administrator, Technical Support

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William L. Bryant

214-***-**** * **************@*****.***

**** ****** ***** **., ********, Texas 75070

PROFILE

Associates of Applied Science in Network Systems Administration.

Graduate from ITT Technical Institute as honor student maintaining a GPA over 3.52 with extensive experience and business skills.

Windows Servers and Configurations, IP Addressing and Sub netting, System Administration, Exchange Servers, RIP, OSPF Routing, EIGRP Protocol, and SQL Database.

Project Manager for Capstone Project – Installing complete Lan and Wan network.

Project Manager for Capstone Project – Designed and structured Disaster Recovery Plan.

SUMMARY

Extensive experience in the management and supervision of various classes of employees in the IT, sales and marketing industry.

Experienced in technical help desk, trouble shooting, services and procedures.

Broad Knowledge in Windows Servers and Configurations, IP Addressing and Sub netting, System Administration, Exchange Servers, RIP, OSPF Routing, EIGRP Protocol, Remedy Applications Management, OWA, Citrix and SAP applications, Cisco Interaction Management, Microsoft Office Products, Social networking Utilization, Google Docs and various other Cloud related software and applications.

Competent in working with large enterprises, company policies and security network policies.

Knowledgeable of Risk Management and DRP processes.

Advanced writing and verbal communication skills. Other Skills

Windows Server 2012 R2 and Windows 7 & 8

Exchange Server

IP Addressing and Sub-netting

VPN Management

Cable Networking

Windows Administrator

Network Management

Basic, A+ programming / Scripting / Pseudo Code

SQL Database

Linux

Server Configuration / Routers and Switches

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William l. Bryant

214-***-**** * **************@*****.***

Education / Certifications

ITT Technical Institute – Richard, Texas June 7, 2015 Associates of Applied Science in Network Systems Administration Honor student maintaining a GPA of 3.52

ITT Technical Institute – Richard, Texas

Presently enrolled as a student in the Cyber Security curriculum Experience

Accenture Consulting and Technical – Austin, Texas October 21, 2012 - Present Technical Support Specialist (Remote)

Technical support for two global enterprises which includes over 1800 host computers.

Manage authorization/authentication processes through global Active Directory.

Execute technical trouble shooting resolutions via telephone, email, chat and remote methods for: logon/password issues, software/application issues, printer issues, internet issues, Iphone/smart phone issues, cloud application issues, network and vpn issues.

Investigate underling complex issues with Windows/Linux servers, routers and switches for field technicians and ticket submissions.

Proficiently process Remedy and Service Now ticketing for escalation issues.

Performed trouble shooting for SAP and Citrix Application issues.

Assist in trouble shooting Windows Server for configuration errors, Active Directory updates and connectivity issues.

Manage the updates for Microsoft Office, trouble shooting issues pertaining to Microsoft Office including Outlook issues, Visio, Microsoft Excel and Windows Update issues.

Managing Active Directory for domain controllers, password resets, account lockouts, user role administrative tasks, permissions, security issues, user account and user profile issues.

Update sql database and troubleshooting issues which are related to sql server. 3

William l. Bryant

214-***-**** * **************@*****.***

Register Tape Unlimited - Irving, Texas July 25, 2011 – October 19, 2012 Area Computer Technician

Responsible for maintaining inter office network issues such as: E-mail issues, router issues, small server issues.

Maintained weekly windows and system updates.

Installed software on host machines.

Trouble shooting for network issues, host computer issues and software issues. Super Media - Irving, Texas October 21, 2009 - July 21, 2011 Technical Support Specialist

Specialized in internet and Cloud management for clients marketing their products and services on Super Media’s network.

I was responsible for creating and joining clients to the company’s domain and configuring permissions for client’s website for the client’s office personnel and for the updates for Super Media personnel through Active Directory tree and forests.

I made recommendations for specialized applications for supporting client’s marketing goals.

Monitored HTTPS networks for client’s website traffic for shopping cart. Transition Companies - Dallas, Texas January 5, 2006 - April 22, 2009 IT Specialist

Supported the functionality of host computers and the network for a sales working environment.

Installed and updated custom designed software for sales work force.

Responsible for trouble shooting computer issues for office.

Provided technical support for computer hardware and computer hardware issues.

Maintained security measures such as authentication and authorization.

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