Manager Customer Service
Resume:
Andrew Lorentz
Service Foreman/Service Advisor - TRUCK COUNTY FREIGHTLINER
Sun Prairie, WI 53590
Service Foreman/Service Advisor TRUCK COUNTY FREIGHTLINER DeForest, WI
****-** - Present
Hired on as a Service Advisor due to my history of previous success in the field. Held responsibilities including: opening/closing work orders, selling work, creating estimates, and customer service. Was moved to Service Foreman position. Position included added responsibilities such as workflow coordination, tech training programs, and delegating work to proper techs.
Service Manager/General Manager Capital Equipment & Handling, Inc Sun Prairie, WI
2011-07 - 2014-10
Hired on as Service Manager based on previous work history and my core values. Later promoted to General Manager due to success patterns. Responsibilities include day to day operations, P&L tracking, scheduling, employment, oversee parts dept, training service team, customer service, and assisting sales team.
Manager NATIONAL TIRE & BATTERY (NTB) Beloit, WI
2010-06 - 2011-07
Beloit, WI (FORMALLY TIRES PLUS) June 2010 to July 2011
Division of Tire Buyer Corporation, a national automotive service company. Acquired Beloit business in September 2010 as part of larger acquisition of regional 'Tires Plus' company.
Manager
Promoted to Service Manager for the operation following acquisition by NTB. Responsible for; management of team of 15-20 technicians and delegation of work/service assignments; inventory management; initial contact with customer base; training of new hires.
Assistant Manager
Prior to acquisition by NTB, transferred from Janesville operation through promotion to take responsibility for management for direct sales activity at Beloit location. This involved phone and face-to-face customer activity
Selected Accomplishments:
? Met or exceeded all monthly sales goals for the Beloit operation
? Ensured smooth transition during change of ownership, with no interruption in service or customer relationships
? Achieved highest location sales within the Group for all months at Beloit location
Service Advisor TIRES PLUS Janesville, WI
2007-05 - 2010-06
Responsible for; direct customer interface with both existing and new clients, including "cold calling", building rapport that resulted in significant repeat customer activity; analyzing all customer requirements and associated sales activity; customer follow-up ensuring total customer satisfaction.
NATIONAL GUARD Madison, WI
2004 - 2008
Served for four years in National Guard
Yard Supervisor FABCO RENTAL Madison, WI
2005-05 - 2007-05
Responsible for; ensuring all equipment maintained in excellent working order and available on-time for all customer orders (for rental or retail customers); checking in and out all equipment from facility (inventory management and quality checks); performed all required preventive maintenance, either personally or through team of technicians
Attended MATC for Business Management Diesel Engine Maintenance School
2006 - 2008
Westosha Central High School
2005
Caterpillar Maintenance School
Cummins Engine School
Microsoft Office, Coreldraw, Windows, DOS, Novell
CPR/AED
2016-08
ASE
Forklift certification
Six Sigma
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