Field Engineer
Resume:
DANILO HERRERA
Miami Lakes, FL. 33016
Email: ******@*****.***
OBJECTIVE To secure a position in the Information Systems and electronics industry where I can apply my troubleshooting and hands-on skills acquired through my years of experience in the field. To become part of a team that thrives on delivering excellence in customer service in an attempt to continuously provide on-going challenges in an environment of cutting edge technology.
EXPERIENCE
11/2014-Present
2/2014-11/2014
FUJITSU AMERICA, INC
Field Engineer
Responsible for the service and installation of a wide array of complex electronic and networked computer equipment in a business network environment. Effectively communicating with site managers is always key to providing premium level customer service, prioritizing customer service level agreements to exceed customer expectations. Accurate management of personal inventory, warranty parts RMA’s, DOA’s etc is imperative. Equipment manufacturers serviced include: Fujitsu, NCR, HP, IBM, among others. Daily functions consist of servicing back office PC’s, DELL servers, & IBM Blade Centers, along with all related network switches, routers, etc.
NIELSEN TV RATINGS & COMPUTER RESEARCH- Oldsmar, FL
Field Service Representative
Responsible for the installation of proprietary Nielsen Media equipment which generate the globally recognized, industry standard Nielsen Television Ratings. As a Field Service Representative for Nielsen, I was responsible for the initial installation of the ratings equipment, and also successfully maintaining an assigned territory of sites currently installed in order to assure the highest levels of quality media and computer research data was successfully collected. The Nielsen Television Ratings equipment work on wireless and wired Local Area Networks, which in turn connect to the Global Technology Center in Oldsmar FL via Wide Area Network communications. Daily reports are generated of any communications, software, or hardware failures. As a Field Service Representative I was responsible for prioritizing and scheduling service outages in the most expedient fashion. This involved the coordination of proper personal inventory levels, excellent personal time management, as well as constantly maintaining the highest levels of professional communications and relationships with Nielsen Research participants.
11/2007 - 08/2013
OUTCAST MEDIA NETWORK- (previously Fuelcast, Inc) Los Angeles, CA
Field Engineer
12/2002 – 08/2007
Start of employment coincided with Fuelcast’s deployment of its new proprietary state of the art digital media advertisement equipment in the South Florida, Orlando, and Tampa demographics market. Responsible for the successful installation of digital media display equipment, running on Windows platforms. Responsibilities included: Setup and configuration of Windows Client Software, installation and implementation of wireless networking equipment such as routers, splitters, wiring, and satellite WAN link with related modems and access point communication equipment. Ongoing support and maintenance of digital media advertisement equipment to ensure their optimal performance for subscribing advertisers.
BILL’S PEST CONTROL ENTERPRISES, INC.
Owner/President
Manage operations of $250k/year of pest control business with customers ranging from residential, commercial to industrial facilities.
06/1997 – 10/2002
HARLAND TECHNOLOGY SERVICES- Omaha, NE
Information Systems/Field Engineer
09/1994 – 06/1997
Responsible for managing the service of a $700k-$800k territory in yearly service contracts. Cross-trained as a Field Engineer in accordance with Harland’s training philosophy which served to enable the response to any type of service call which may arise in the assigned territory. Serviced multiple types of equipment from multi-server network environments including pc’s, dumb terminals, routers, hubs, controllers to high-volume line printers, as well as stand-alone and network interfaced optical mark readers. Accountable for providing the highest levels of customer satisfaction, including informing customers of response times, coordinating parts logistics, and maintaining an accurate and well-balanced parts inventory for the speediest solutions to equipment failure.
EQUITRAC COMPUTER SERVICES – Coral Gables, Florida
Information Systems/Field Engineer
Responsible for servicing a wide variety of equipment as an IS field engineer. Servicing and troubleshooting computer networks, PC work stations, terminals, laser printers, line printers, scanners, terminal controllers, and ISDN communication lines. Responsible for servicing the Dade and Broward County area. Delivered excellent customer service resulting in great customer satisfaction by ensuring an expedited service delivery as well as a strong focus on the accuracy of problem resolution. Excellent communication with customers and a high capacity to handle and excel in a challenging, high demand environment.
EDUCATION
June, 1994
June, 1992
ITT Technical Institute – Ft. Lauderdale, Florida
Associates of Applied Sciences
Miami Springs Senior High School
High School Diploma
CERTIFICATIONS
September, 2015
December, 1998
CompTIA A+ Certified, Dell Workstations & Servers Certified
Microsoft Certified Professional
February, 1996
Active Voice - Voice Mail Systems Certified
July, 1995
NEC Level I, Level II, Level II Advanced – Telephone Systems Certified
LANGUAGES:
Skills:
References:
Spanish and English – Proficient written and verbal skills in both languages
Avid and proficient troubleshooter. Experienced with electro/mechanical equipment diagnosis and troubleshooting. Ability to work well under minimal supervision, as well as contribute to the success of team efforts
Furnished upon request
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