Customer Service Supervisor
Resume:
LANALYN LOIS A. ABANTO
Osmeña Street, San Jose, Balanga, Bataan
*****************@*****.***
To obtain a position where can I enhance my knowledge, experience and abilities in Hospitality and Tourism Industry.
Tertiary: Bataan Peninsula State University
San Jose, Balanga, Bataan
Bachelor of Science in Tourism Management 2011-2015
Secondary: Tomas Del Rosario College
San Jose, Balanga, Bataan 2007-2011
Primary: St. Agnes Institute of Bagac
Tabing-Ilog, Bagac, Bataan 2001-2007
Good command in English language
Excellent interpersonal, telephone, presentation, hospitality and customer service skills
Excellent organizational skills and ability to effectively handle multiple priorities
Accommodate customer requests quickly and accurately
Knowledgeable in Microsoft Word, Microsoft Excel, Microsoft Power point and etc.
Nickname : Lana
Birthday : March 10, 1995, Manila City
Height : 5”6
Weight : 55kg
Nationality : Filipino
Civil Status : Single
Guardian : Lorelli Abanto
Encoder
Consumer Reach Inc.
Brgy. Palihan, Hermosa, Bataan
May 28, 2015 up to September 5, 2015
Prepares consumer product’s purchase orders for computer entry by compiling and sorting information from different companies in Bataan.
Make invoices for the customers.
Issue customer receipts
Update customer files with issued invoices
Philippine Airlines (PAL)
Macapagal Avenue, Pasay City
600 hours completed
On-The-Job-Training
November 3, 2014- December 19, 2014
Tourism Infrastructure Enterprise Zone Authority (TIEZA)
San Fernando, Pampanga
400 hours completed
On-The-Job-Training
March 27, 2014- May 27, 2014
Cabin Crew Qualifications and Benefits, Personality Development and Grooming, Airline Catering and Safety awareness and Airport Operations
Lou-is Resort and Restaurant
City of Balanga, 2100 Bataan
August 30, 2013
Hospitality Etiquettes and Opportunities in Airline Industry
Lou-is Resort and Restaurant
City of Balanga, 2100 Bataan
September 12, 2014
National Certificate II
Housekeeping
Technical Education and Skills Development Authority
CLN-NQ-288-97-67
Ms. Anne Regina Galicia Mr. Norm Soriano
Tourism Instructor (BPSU) Supervisor (Philippine Airlines)
Mr. Geoffrey Baltazar
Supervisor
Consumer Reach Inc.
Brgy. Palihan, Hermosa, Bataan
I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.
LANALYN LOIS A. ABANTO
Contact this candidate