Technical Support Service

BI LU

CURRENT POSITION: FXO Production Support

QUALIFICATIONS: Msc Embedded Systems Design (UK)

Bsc Automation (China)

NCRE Certificate (Rank 3 Network technology)

ITIL (Foundation) Certificate

IELTS 6.5

SKILLS: Programming Languages

C/C++

SQL

VBA-Excel

Unix shell

Tools

Toad for Oracle, MS SQL, ITRS Geneos, Arena, Smart Chart Core technologies

Oracle Database, Excel-VBA, UNIX, Embedded Systems Design

MOBILE NUMBER: +86-188********

PERSONAL PARTICULARS

PROFILE

I am a well self-organized person with strong enthusiasm at work. As a hard working person, I have the aspiration to work within an organization offering me a rewarding opportunity to strengthen my skills along with career progression.

A result orientated team worker with self-motivation and good communication skills as well as having an ability to work on my own initiative, adapting to the work environment. With problem solving and analytical skills, possessing both planning and organizational skills, now I’m seeking for new challenges, and to contribute these skills to achieve effective results for your organization. Sessions below state the work experience/trainings I have gained during the last few years.

Feb 2013-Now: HSBC GLTc, Guangzhou

FXO Production Support – Senior Software Engineer

FX Trading Production/ Application Support team consisting of technical staff, providing support for Product Controllers and Finance Users Globally based on 24x7 principles. Duties:

1. Offer collaboration and coordination with Global Teams and provide second line support for FXO Users. 2. Offer premium service to the business globally where focuses are APAC time zone. 3. To ensure time is an overlap between all regions and proper hand over per region. To assist & facilitate the service alignment and ownership of the FXO application globally, with local participation and sustainable ownership

4. To provide assistance in continuous service improvement of FXO RTB services 5. To provide assistance / guidance on the production incidents handled by the local team members 6. Lead weekly Change review meetings, contribute on change plan, implementation plan. 7. Be GSO of multiple applications, incidents analysis and initiate enhancement requirement. May 2011-Aug 2012: HSBC Ltd, Hong Kong

The Production Support Analyst

Working within Application Support team consisting of technical staff, providing support for Product Controllers and Finance Users Globally based on 24x7 principles. The Team are located in HK, China, France, UK, Brazil and India. As a team member based on Hong Kong region, I offer my collaboration and coordination with Global Teams is essential for providing support for Global Users. I supported the services include finance reporting tools for daily reporting utilizing MS SQL, SYBASE and Oracle database with web based front end tools as well as Microsoft Office products. All systems interact with Front Office and Back office systems as well as the General Ledger “CODA”. 3rd party products are also used for reporting purpose.

Duties:

PREVIOUS EMPLOYMENT

1. Service Delivery

Provide daily Technical Support for Finance Applications working closely with HSBC ITO teams in the UK and overseas to manage and coordinate the delivery of source data as well as technical updates for applications. Provide information and technical support for Product Controllers and Finance Users. Closely monitor server availability and activity to ensure optimum usage and performance. 2. Incident Management

Report on service availability, record and log incidents in a timely manner. Fire fighting with production issues, perform the fix or escalate issue to relevant parties based on priority and emergency. Communicate to IT and user community.

3. Change Implementation

Ensure change implementations follow best practice design standards in line with business requirements and bank technology standards.

Guide/corporate with business users and project team to raise/release the enhancement/hot fix on financial systems.

4. Compliance

Ensure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces. Ensure that all platforms have an approved and tested resilience and contingency solution manner that takes account of operational risk considerations

Personal Achievement: HSBC 2011 Spot Award

October 2010-March 2011: Stickerswall Ltd, London, UK Work as a service assistant in Stickerswall. Provide technical support for printing machine and relevant design/ manage applications to ensue production produced based on design correctly. Provide customer services and organize deliver schedule based on user requirement. Comprehensive capabilities have been trained during this employ experience. Furthermore, time management is the most important thing in the role. Due to small corporate size, work had to be done under high pressure and time limitation all the time.

November 2006-October 2007: Technical Support Engineer, Beijing Fuji Wuhuan Industry, Beijing҅ China

Duties:

Technical support.

On-the-spot inspection.

Data analysis and report

Technical briefing and training to sales team

Fuji Wuhuan Industry is a no-negative pressure water equipment supplier. Throughout the employment at Dongtian, I took the responsibility to bridge the clients and technique apartment. Communication skills are utilized when introduce the technique features to audience and reflect to the technical support apartment. January 2010-December 2010: Language Interpreter (Part time), Cardiff, UK June 2009-September 2009: Part time Art teacher, Cardiff primary schools

Finance

February, 2011 : FDM Training centre, London

[The FDM Academy course follows the syllabus of the Introduction to Securities and Investment certificate as set by the by the Chartered Institute of Securities and Investment. The course introduces candidates to the financial sector and its components, including the economic environment, the different markets and exchange platforms. Different types of investment vehicles such as equities, bonds and derivatives are covered. Over and above the financial specifics, the course covers the FSA, acquisitions & mergers, taxation and financial crime to give a holistic overview of the financial industry in the UK.] ITIL V3 Foundation Certificate

February, 2011 : FDM Training centre, London

[This course gives the basic concept of ITIL & IT Service Management, the need for and value of best- practice, and the service lifecycle]

September 2008 – October 2009 University Of Glamorgan, Cardiff Msc Embedded Systems Design

September 2003 – July 2007 North University of China, Taiyuan Bsc Automation

I have a great interest in technology, art and sport. On a regular basis I enjoy creating Chinese traditional paintings, basket ball games and exploring different digital equipments and software. TRAINING

EDUCATION

INTERESTS AND ACTIVITIES

Contact this candidate