Customer Service Engineering

Donald R. Allen

**** ******* ***** ***, *******, TX 77084 **************@*****.*** 713-***-**** OBJECTIVE

To obtain a fulltime field, office or rotational position that utilizes my leadership and technical skills with company providing career advancement opportunities in engineering, construction, design or development. Will relocate anywhere in U.S. EDUCATION

Prairie View A&M University – May 2015 Prairie View, TX Bachelor of Science in Mechanical Engineering NACME Scholar Occupational License/Certification: Transportation Worker Identification Credential License (TWIC, Houston, TX), Certification: Safety in Chemical Process Industries, Risk Assessment, Forklift, Lifter/Tugger Field Experience firsthand with harmonic balancers, timing belts, AC belts, oil pan gasket repair, oil changes WORK EXPERIENCE

Best Buy - Home Theater, Appliances, Gaming, and Entertainment October 2015 – Present Sales Consultant Houston, TX

Use selling skills to engage customers and provide answers that help simplify their technology buying experience

Demonstrate excellent customer service by sharing knowledge and expertise of store products and services

Utilize training tools to understand current customer demands and changes in the dynamic technology industry City of Houston – Public Works and Engineering Summer 2015 Graduate Engineer – contract role Houston, TX

Review permit plans to consult commercial/residential clients on development designs/flood plain requirements

Support PWE team in identifying, evaluating, recommending, managing and rehabilitating facilities and systems

Utilize the ILMS system to update, reject or approve projects by searching the project number for each flood plan

Perform engineering calculations to assess the total cost of development for drainage, venting areas, slab of grade

Evaluate the water system using JIMS to determine the location of critical facilities and/or floodway zones

Conduct research and analyze various city records to validate flood plans and report discrepancies to inspectors

Liaise with developers/city representatives to provide assistance on design criteria and project specifications Rooms to Go May 2015 – July 2015

Warehouse Operations Technician Brookshire, TX

Review freight labels to determine where to stage, load, unload freight and store in storage racks prior to shipment

Assure that the appropriate safety data sheets accompany freight transfers/shipments from inbound to outbound

Provide product fulfillment for incoming customer orders and product replenishment of furniture when shipped Engineering Student Success Center November 2011-December 2014 Engineering Assistant Prairie View, TX

Monitored center actual vs. targeted goals and routinely adjusted high level schedule to align with team progress

Provide technical assistance, resolved issues, reported and recommended corrective actions to management

Maintained proper documentation of quality assurance and quality control procedures and processes for projects University College Business Office Summer 2013

Business Internship Prairie View, TX

Programmed systems in a database format formulating program numbers into presentable data for the team

Assisted Manager in conducting data analysis and monitoring trends with the ACCESS Summer Bridge Program

Researched various countries and cities for the ACCESS service trips that provided hands on learning opportunities Memorial Hermann Northeast Hospital June 2010-November 2011 Environmental Services Assistant Houston, TX

Trained to handle hazardous chemicals, order new breathing air pumps, and make special orders for patients

Created a new organizational system to efficiently track chemicals, medical supplies, and charts LEADERSHIP EXPERIENCE

ABB Automation and Power World – Engineering Student Ambassador Spring 2015

Used problem solving skills to provide directional and logistical support at ABB’s largest global customer event

Gained familiarity of power and automation industry through networking with professionals in field National Society of Black Engineers (N.S.B.E) – New Member’s Chair Fall 2012-Spring 2015

Recruited others to attend activities with NSBE as for Fall Regional Conferences and National Conventions

Improved communication between the executive board, members, the chapter, and local community American Society of Mechanical Engineers (A.S.M.E) – Asst. Fundraising Chair Spring 2012-Spring 2015

Coordinated fundraisers to raise funds for PV chapter and facilitated the coordination of fundraising efforts TECHNICAL COMPETENCIES

C++ Programming, NX-5 design software, Kinematic Design/Analysis, Manufacturing Process/Controls, Fluid Mechanics, Machine Design, ANSYS stress analysis software, Dynamic Systems and Controls, 3D Scanner Point Cloud

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