Technical Support Sales

SEREY V. OUM 508-***-****

* ******* **** ***** *******, MA 01516-2434 ************@*******.***

Résumé continue . . . Page 1 of 2

PERSONAL OBJECTIVE

Seeking a rewarding and challenging position in an environment where I can best utilize my experiences, skills and education.

PROFESSIONAL EXPERIENCE

4 plus years experienced as a Senior Client Services Specialist and with over 20 years' combined experiences across multiple industries.

Experienced with financial products and services including but not limited to IRS Rules & Regulations pertaining to IRA, SEC Rules & Regulation, Anti-Money Laundering, PATRIOT Act, Transfer of Assets, Tax Lot Accounting, and Fidelity Investments Risk & Compliance Policies.

Strong ability to methodically analyze complex issues to identify root causes and formulate resolutions to complex problems or develop a workaround.

Ability to manage multiple support issues and interact well with others for the exchange of ideas and knowledge.

Capable of working independently with a pro-active approach and seek direction/guidance when needed.

Knowledgeable with desktop, laptop, tablet, client server and relational database.

Able to create Ad Hoc query, document issues and write technical procedural/instructions, effectively convey and receive information, thoughts and ideas verbally and written form.

Have familiarity with Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) validation protocol for biotech, pharmaceutical and chemical industries for FDA’s Rule 21 CFR Part 11 compliance. TECHNICAL SKILLS

Able to adapt and learn new technologies quickly, gained hands on experiences as end user, installing and configuring the following Applications/Systems either through work, academic training, and/or self-exploration:

Adobe Photoshop 6.0 and CS

ArchiveXtender 4.5

CMIS (EDS Telecom Billing System)

ConVerge (Client Server POS Software)

Datatrieve

Desktop/Laptop

Installation/Configuration

EPOS (INNOVAX Retail Software)

Microsoft Excel, Power Point, Word,

and Windows OS

NuGenesis ARCHIVE and VISION/UNIFY 5.2

NuGenesis SDMS 6.0.1

XTrac, FDOT, FBSI Mainframe,

RWOE, OneView, Sequoia, and BillPay.

UNIX C/C++

SEREY V. OUM

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EMPLOYMENT HISTORY

Jan 2009 – Present The Oum Family, Douglas, MA

Elderly Care Taker / Homemaker

Feb 2004 – Jan 2009 Fidelity Investments, OSG Operations, Smithfield, RI

Senior Client Services Specialist

Apr 2002 – Oct 2003 NuGenesis Technologies Corporation, Westborough, MA

Technical Support Specialist

Mar 2001 – Jan 2002 Softworld, Inc. Waltham, MA

EPOS Consultant at Shaw’s Super Market

Dec 1999 – Feb 2001 LHS InfoCell/SEMA Groups Telecoms, Marlborough, MA

Technical Support Analyst

Mar 1995 – Dec 1999 CELLULARONE (SNET/SBC), Warwick, RI

Analyst- Billing Systems, Revenue Assurance

Business Analyst, Key Account Support Operations

Inside Sales Consultant

EDUCATION, LICENSES AND CERTIFICATION

1994 Providence College in Providence, RI

Bachelor of Science degree in Business Administration 1997 Worcester Polytechnic Institute, Westborough, MA

Certified in UNIX System/C/C++

2010 Integrated eLearning, SkillSoft, Matrix Learning

CISSP Domain- Access Control

Laptop Components, Peripherals, and Networks

Personal Computer Components

Setting up and securing Windows 7

References Available Upon Request

Contact this candidate