Timothy Lewis

901-***-****

Email: acsrdg@r.postjobfree.com

MCSA, Network +, A+, FCC

Professional Profile

A dedicated professional with 20+ years of IT experience in various roles with demonstrated leadership strengths and proven ability to manage multiple projects in fast-paced major enterprises. I’m an expert problem solver with specific training and certifications thru Novell, Microsoft, CompTIA & the Federal Communications Commission who rapidly diagnoses and resolves critical Enterprise system issues. I am well experienced with most of the latest Microsoft products including Windows Server 2008 R2/2012R2, Exchange 2010/Office365, and Active Directory & VMware Client 5.1.0.

CERTIFICATIONS & TECHNICAL SUMMARY:

•MCSA - Microsoft Certified Systems Administrator (Windows Server 2000)

•A+ Certified

•Network + Certified

•FCC - Federal Communications Commission – General Radio/Telephone Operators License

•

•Windows Server 2003/2008 R2 Administration

•Active Directory Admin

•Acronis Imaging Software

•Blackberry Enterprise Server Administration

•Citrix Presentation Server Farm

•MS Exchange 2007/2010 Server

•LAN/WAN/VPN Troubleshooting

•TCP/IP

•DNS

•Cisco/Avaya IP Phone Configure/Troubleshooting

•Cisco Access Point Configuration

•Cisco Unified Contact Center Express Administration

•Symantec Endpoint Protection

•SAP Client Installation and Configuration

•Local and Remote access (Remote admin, RDP, LogMeIn)

•VMWare Client 5.1

•Cisco Unified CM Administration

•Altiris Helpdesk & Deployment Solution

•MS Office 2007/2010 Suite

•Windows 7/ XP/Vista

Protocols: TCP/IP, DNS, DHCP, PPP

Professional Experience:

Innotrac, - Target 4/15 – 11/15

Systems Administrator

•Configure, monitoring MS Windows 2012, 2008 R2 System Servers

•Active Directory Management

•WMOS Admin Access – User account management

•Motorola MC 9060 & 9090 RF Gun configuration / Troubleshooting (Wavelink, Avalanche)

•Manhattan User account management

•Pyramid Director Admin User

•Support Operations Team in Receiving, Shipping, Inventory control

•Daily meetings with Director & Sr. Management

•Configure/troubleshoot Advidia Camera system

•TCP/IP, DNS, DHCP

•Aerohive Access Point troubleshooting

•Setup/troubleshoot PCs, Network printing (Zebra label, Lexmark, Kyocera)

•Virtual Server configuration – HyperV

•Dameware/RDP remote access

•Ghost Server Imaging Solution

•Shortel VOIP Phone Setup/troubleshooting

•McAfee Anti-Virus Server management

•WSUS Server Support

•Veem Backup Solution

•WorkFront Ticketing

DealerTrack Inc., 1/13 – 4/15

Systems Admin

•Manage/Monitors/Troubleshoot Windows 2003/2008R2/2012R2 Server &s Applications for high availability

•Tracking, resolving and/or escalating incidents to ensure the highest levels of availability.

•Accountable for the technical and operational overview of Windows 2003/2008R2 Servers

•Supporting Kofax Applications

•Minimum experience configuring Virtual Machines (ESXi –VMwae\Vsphere 5.5)

•Force10 C300 Switch – Port VLAN configuration

•Install/Troubleshoot Kodak i660 & i5600v high performance scanners

•Acronis True Imaging/Symantec Ghost Solution

•Configure/troubleshoot Aironet Wireless Access Points

•Configure/troublehoot Handheld Scanners

Nuvasive Inc., 7/08 – 10/12

Helpdesk Support Tech

•Network/Desktop/Handheld Scanner support to local and remote users (Foreign & Domestic)

•Configuring/troubleshooting Cisco 7900 series IP Phones

•Setup/Troubleshoot voicemail via Cisco Unified CM Administration

•Altiris Deployment Solution for software distribution,

•Administering Blackberry Enterprise Sever & Enterprise Email

•Microsoft File & Print Servers 2003 administration

•MS System Center Service Manager 2010 Helpdesk Solution

•Directory And Resource Administrator/Active Directory/File & Folder Permissions

•Create/troubleshooting Exchange 2007 and 2010 mailbox users and groups

•Configure/troubleshoot Cisco Desktop and Supervisor Agents for Cisco Call Management system

•Administer CA ArchServe Backup for Windows Servers

•Troubleshoot IRC, and other business applications for the IPad utilizing Afaria & Control Center

•Tandberg Audio/Video scheduling (Setup/Troubleshoot)

•Symantec Virus Server Administration/Troubleshooting

SAIC, 2/08 – 7/08

LAN Support Specialist (Short-term Contract Position) –Army Corp of Engineers.

•Windows 2003 Server management and Information Assurance.

•Researched network level problems on the live network using network management tools.

•Managed 13 Windows based servers (file, print, application, web, blackberry, email)

•Managed Daily backup jobs via Backup Exec.

•Supported up to 325 desktops/laptops via MS System Management Server (SMS) for security compliance.

•The IA workload included implementing patches and fixes in accordance with the Information Assurance and Vulnerability Assessment (IAVA) Program and ongoing scans; reporting compliance, update and maintain virus protection software on the networks.

Orgill Inc., 8/99 – 10/2007

LAN/PC Specialist

•Administer user accounts and access rights on Windows Server 2003 (Active Directory)

•Citrix Presentation Server Farm

•Microsoft Exchange 2007 Email Server, Fax Server.

• Configure/troubleshoot Cisco Access Points, Handheld scanners

•VPN Routers, VPN Client access

•Mainframe Client install/troubleshooting (AS/400, IRMA Cards, CICS)

•Oracle Client

•Configured/repaired PCs, Dell Laptops & HP networked printer/copier/scanners, and other apps used by Orgill.

•Configure/troubleshoot FTP sites.

•Supported 700+ end users (local & remote access Novell & NT clients for 6 distribution centers throughout the U.S.

Benchmark Realtor, LLC, 11/05 – 2008

IT Consultant

•Install/maintain/manage Windows 2003 Server, user accounts, directory security

•Virus and spy-ware protection and

•Windows XP Clients and software used by Benchmark Realtors.

•Maintain wireless access and its security.

•Install/maintain backup and re-imaging of PCs.

MILITARY EXPERIENCE

U.S. Army/Army National Guard Veteran

Food Service Specialist

Tennessee Air National Guard Veteran

C141 Aircraft - Electrical & Environmental Systems Specialist

EDUCATION:

Strayer University

Bachelor of Science -

Business Information Systems – Homeland Security

Southeast College of Technology,

Associates of Occupational Studies-

Electronics Engineering

Leadership Skills

Platoon Leader – Lead 30 troops in United Army

IBM/Technology Service Solutions – Team Lead of 12 in laptop warranty production environment

St. Jude’s Children Research Hospital – Lead team of 8 in McIntosh/IBM PC refresh

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