Customer Service Medical
Resume:
CATHERINE M. FERRETTI
Lake Worth, FL
*************@*****.***
Phlebotomist Technician
Nationally Certified, Accurate, Efficient, Reliable
SKILLS & ABILITIES
Customer Service Oriented
Effective Communicator
Blood Draw
Medical Terminology
Database Management
ICD9 CPT Coding
Claims & Data Analysis
Contract Interpretation
Employee Monitoring
Call Training & Auditing
PROFESSIONAL EMPLOYMENT
Data Support Specialist Tier II
AT&T MOBILITY, Baton Rouge, LA 2007-2014
Educated customers on how to back up data saved on their devices prior to troubleshooting
Assisted customers with troubleshooting device issues and educating them on the many self-service options available via att.com
Configured security settings and access permissions for groups and individuals
Identified the causes of networking problems, using diagnostic testing software and equipment
Documented network support activities
Configured local area network (LAN) routers and related equipment
Uninstalled and re-installed device software, including pushing software to devices
Trouble-shot network and connectivity problems for users and groups
Provided telephone support related to networking and connectivity issues.
Evaluated local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
Provided information to supervisors, co-workers, and subordinates either by telephone, in written form, e-mail, or in person
Health Insurance Customer Service Specialist
FISERV HEALTH, Bothell, WA 2003-2006
Researched and paid medical, dental, and vision claims for PPO, HMO, POS and Indemnity products
Initialized utilization review for outpatient surgeries, inpatient hospital stays, as well as for dental predeterminations and specialized durable medical supplies
Ensured strategic client's needs and expectations were met and exceeded by provided exceptional customer service
Researched and resolved telephone and written inquiries in a thorough and timely manner regarding benefits, claims adjudication and member eligibility
effectively promoted corporate policies and procedures while maintaining focus on teamwork, quality, and superior service for both internal and external customers
Problem resolution of difficult issues for clients, teammates, and other operational areas.
EDUCATION
v Certification- South Tech Academy of Boynton Beach, Florida successfully completed Phlebotomy Technician course then finished my clinical hours on July 22, 2015 which were done @ the VA Medical Center in West Palm Beach. Lastly I achieved my National Certification for Phlebotomy Technician on October 23, 2015 through National Center for Competency Testing.
v CPR Certified with American Heart Association Program on May 5, 2015.
v Diploma- General Studies, Boyd Anderson High School, Lauderdale Lakes, FL June 1983
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