Customer Service Quality Assurance

Lester White

**** ****** ** • Austin, Texas *****•

512-***-****• ***********@*****.***

Executive Summary

Hard working professional looking to use knowledge and experience to become an important asset to a prestigious company. Striving to continuously learn more through new work experiences and to progress as a successful employee.

Job Experience

Interactions (September 2013 – present)

Call Quality Assurance.

I performed quality analytics 500 calls daily for various different companies.

Track continuous improvement changes that are needed for the different companies.

Finding and tracking system issues, such as script bugs and audio errors.

Communicate issues with call reviews through instant message, email, Excel, JIRA, or phone.

Started as Intent Analyst, after 5 months I was prompted to Quality Assurance.

Gateway Theater (June 2013 – September 2013)

Concession

Promoted major reward, events, and movies to customers.

Controlled $5,000 the company generated daily.

Enhanced communication skills to make customers feel welcome.

Skills

Customer Service

Microsoft Word, Power Point, Outlook, and Intermediate Excel skills

Qulity Assurance

Data Analytics

Contact this candidate