Customer Service Engineer

EDUCATION

Texas Tech University, Lubbock, TX

Master of Science in Systems and Engineering Management

Graduation Date:May 2014

GPA: 3.50

Bachelor of Science in Industrial Engineering

Graduation Date:December 2013

GPA: 3.71

Skills:

Facilities Planning, Root Cause Analysis, Advanced Manufacturing, Written and Oral Communication

Languages:

Fluent in English, German, French, Pidgin English, and Bakossi

Certification & Training:

Autodesk Inventor, Primavera Contract Management 13 (CM13), Minitab, Arena, Outlook, Word, Excel Solver, PowerPoint, Six Sigma Greenbelt (April, 2012), Failure Mode & Effects Analysis (FMEA), Frac Pro

EXPERIENCE

Seventy Seven Energy, Canton, OH

September 2014 - Present

Field Engineer

Interfacing with third party stakeholders to plan and execute daily work activities

Generating tickets and BOLs, and distributing them to stakeholders through SharePoint and email

Assisting field technicians with equipment maintenance, troubleshooting and testing

Mastered various operational, functional, and design aspects of equipment in well completions

Operated and wrote operation procedures for multiple pumping equipment

Trained new employees on how to operate pumping equipment and software

Texas Tech University TECHNIQUES Center, Lubbock, TX

January – May 2013

Industrial Engineering Tutor

Tutored students with learning disabilities and Attention Deficit Disorder

Used Outlook to schedule appointments with students

Helped students improve their time management skills, grades, and class performance

Met regularly with student counselors to discuss the progress of assigned students

Walt Disney Parks & Resorts, Orlando, FL

August – December 2012

Project Management Intern with Facility Asset Management

Coordinated and managed multiple projects ranging in size from $1,000 to $50,000

Led site walks and ongoing discussions to verify accuracy of CAD diagrams and SOW prior to implementation

Used Primavera CM13 to generate SOW, RFPs, Purchase Orders, Transmittals, etc.

Reviewed CAD drawings and worked with architects to update drawings for new facilities

Texas A&M University, College Station, TX

June – August 2011

Summer Research Intern: Department of Aerospace Engineering

Fabricated and used NDT methods to analyze dispersion of Carbon Nanotubes (CNT) in polymer composites

Used Raman imaging and UV-Vis spectrometry to analyze CNT dispersion in composite samples

Used Quality Control techniques to analyze quality of fabricated composite samples

Renaissance Art Associates, Houston, TX

January 2007 – August 2008

Warehouse Associate

Assisted in facility planning, and organizing of warehouse inventory, and work station layouts

Prepared work orders for shipping

Provided customer service by interfacing with clients and finding out what their choice is

Stretched and Repaired Oil Paintings of value up to $50,000 apiece

Provided quality control of merchandise

INVOLVEMENT

Golden Key International Honor Society, Lubbock, TX

January 2012 – present

President, Webmaster

Led a team of 11 officers to plan and implement initiatives for overall success of the chapter

Updated and maintained the TTU Golden Key website and Facebook pages

Initiated and led a fundraising drive to raise $3000.00 for our chapter

Institute of Industrial Engineers (IIE), Lubbock, TX

August 2011 – May 2012

Student Organization Representative Council (SORC) representative

Attended and represented the chapter at all Student Government Association meetings

Volunteered in community service events

National Society of Black Engineers (NSBE), Lubbock, TX

Active member

Undergraduate Research Organization

August 2011-May 2012

Committee Chair for the Community Service Committee

Researched and organized all community service events

2011 National Science Foundation Engineering Education Awardees Conference

March 2011

Presenter

High temperature effect on Carbon Nanotube-Superacid Solutions

2010 Texas Tech University Student Leadership Symposium

October 2010

Participant

Theme: “Diversity in a Global Community”.

Received Excellence Award for group presentation: Banking in the Hispanic Community

Study Abroad

Academic Cooperative in history: A history of Paris and London

March 2009

Relevant links

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

http://aero.tamu.edu/node/331

https://pasquali.rice.edu/news/

Contact this candidate