Marcelle L. Waller

acsr1h@r.postjobfree.com

Roseville CA.

916-***-**** or 916-***-****

SUMMARY

Customer Service professional with 20 plus years of experience. Strengths include conflict resolution and communication skills, as well as clerical and data entry experience.

PROFESSIONAL

2014-Sept.2015 General Parts Company (NAPA) DCSC Associate Sacramento Processed credit claims for stores nationwide and updated monthly reports for our credits department as well as AP/AR responsibilities 2012-2014 Omni Duct Systems Contractor Support Representative Sacramento Processed orders and quotes for contractors bidding on jobs in commercial real estate as well as AP/AR responsibilities.

2010-2011 McKay land Realty Transaction Coordinator Citrus Heights Auditing files setting up property appraisals and coordinating with title companies. 4/2008-10/2008 Health Net Rancho Cordova

Processed insurance claims for payment and insurance authorizations. Extensive data entry and analyzing medical records for proper coding. 2005-2006 Nationwide credit Collector Sacramento

Debt collector for American Express and process payments while making 200 calls a day.

2005 Alley and Company Dispatcher Rancho Cordova

Dispatched technicians to job locations, customer care, compiled spreadsheets for payment schedules.

1975-2002 AT&T Communications Sacramento

Installation of phone services, inspection of service orders, trouble shooting, fraud investigation, analyzing data, intercompany communication and customer service. Processed commercial and residential accounts via telephone and diplomatically handled difficult clientele.

EDUCATION

American River College: Interior Design courses

High Tech Institute: Medical Billing and Coding