Customer Service Active Directory

Ted A. Buchanan

Objective

Seeking a Network Administrator, Systems Administrator or Lead Technical Support position with growth potential in Information Systems with a progressive and innovative organization.

Summary of Skills

15 years of IT experience including: IT Management, Project Management, Datacenter, Rollouts, Installing software & hardware, LAN/WAN, WIN Server 2000,2003,2008, Exchange 2003,2007, Active Directory, Backups, SCCM2007 & SCCM2012, SQL, BES, VMware, Citrix Novell, Problem solving and Training of end users. Desktop: Win 95, 98, 2000, XP, Vista, WIN7, WIN 8, MS 365 Cloud

Education

Southwest Texas State University

Bachelor of Science, Health Care Administration – San Marcos, Texas

Work Experience

NRG Energy/ eVgo Green Energy August 2015 – Present

Houston, TX

Systems Analyst – Contractor

Responsible for support of NRG Evgo Electrical Charging systems. Support, Configuration, Management of Linux based networking devices stored in Evgo Electrical Charging systems. Also responsible for Support of VMware ESXi. 5.5, LDAP configuration and support of IT Systems Routers, Wireless Modems, and Switches related to the NRG Energy Division. SharePoint Administration, And Technical Design Writing. Responsible for development configuration and deployment of network devices to all NRG USA locations.

Environment Win 7, Server 2008R2, Zigbi Wireless, Linux, Cradelpoint routers

The Sanmar Group – Matrix Metals LLC November 2012- August 2015 Houston, TX IT Manager/ Sr. Systems Administrator - Technical Services Responsible for Management and support of Sanmar/Matix Metals Technical Services. Manage windows enterprise servers via VMware Infrastructure Client 3.5 to manage 20 VMware ESXi Servers v3.5& 5.5. Manage all backups via Symantec Backup Exec 2010 and vRanger Pro DPP 4.5. Manage Security and Group Policy associations for end users via Active Directory. Utilize SCCM 2007 to manage software updates and software installs. Provide LAN, WAN, VPN and Telecom support. Participated in BES upgrade project, Upgraded BES 5.0 to BES 10.1. Install, configure and maintain hardware and software support for all servers, workstations and laptops. Provide monthly anti-virus updates and MS server patching. Responsible for Procurement, Asset Management & vendor accounts as related to the support of the IT Department. ITSM & ITIL Consult to Business Unit Managers and Senior Management. Member of ERP Implementation Team. Utilize Spiceworks Network monitoring tool. Nortel/Avaya Administration

Environment: Win7, Server 2003 & 2008R2, ESXi, Exchange 2007 &2010, WSUS, SCCM2007 & 2012, VMware, Dell, IBM, HP

Christus Health System April 2012 – November 2012

Houston, TX

Enterprise Systems Administrator – Contractor-Team Lead

Responsible for delivery and deployment of Christus Health enterprise applications via SCCM and Citrix XenApp for Win 7 rollout. Assisted in creation of application packages via Admin Studio 10, Thin App, Citrix, and SCCM. Responsible for image creation and deployment via MS OSD. Provided end user and application support regarding MSI packages for desktop software. Administered Security and Group Policy association for end users via Active Directory, AppSense Management Console and Novell Console1. Analyze, track and document Service Requests via Service Now to effectively address Information Systems needs to achieve high levels of customer service.

Environment: SCCM 4, Citrix XenApp, 3.0, Admin Studio 10, Thin App, VMWare Workstation 7.1, Win 7, Hyper V

Medical Clinic of Houston September 2011 – April 2012

Houston, TX

Network Administrator

Responsible for the Medical Clinic of Houston Information Technology Department tasks and projects.

Provide support for 40 servers and manage all backups with Veritas Backup Exec 2010 and App Assure 4.7 utilizing SAN and SAS hardware devices. Implemented and Managed the Help Desk System to insure quality support and customer service. Managed Clinic Firewall and Proxy using MS Forefront. Utilize Active Directory to manage user accounts and group policy administration. Use SCCM 2007 to manage updates and software installs. Monitor monthly MS Server patches and updates. Provide LAN support and desktop support for the clinics end users and physicians. Responsible for all vendor accounts as related to the IT Department. Analyze, track and document IT Procedures in order to effectively address Information Systems needs to ultimately achieve high levels of end user satisfaction.

Environment: Windows 7, Server 2000, 2003 & 2008, Exchange 2007, DNS, SCCM, VMware, PACS

TRC Engineering December 2008 – September 2011

Houston, TX

Systems Administrator

Provide Systems Administration (break fix) LAN/WAN support for TRC Energy Corporation. Responsible for maintenance, installation, configuration and support of Windows 2008R2 & 2003 servers. Manage all user accounts with Active Directory 5.2/ Exchange 2003. Manage all backup & recovery via Veritas Backup Exec.11d, Monitor monthly Microsoft server patches along with server firmware updates. Provide support for TRC users with Maintenance, Installation and Configuration of Dell laptops & desktops. Supported connectivity issues with Server, Printers and applications to meet business needs. Responsible for TRC wireless network Utilizing Cisco 1200 wireless routers. Supported Cisco VPN Client 4.7 for remote users. Supported Blackberry, Android & IPhone devices.

Utilize Altiris Agent for support tickets & hardware & software tracking. Used SharePoint DB for documentation.

Environment: AD, Windows 7, Windows XP, Server 2003 & 2008, Exchange 2007, SQL, Vison, Altiris, Cisco

Activant Solutions Inc. September 2007 – December 2008

Austin, TX

Systems Network Administrator /Datacenter (NOC) Tier II

Member of Datacenter/ Network Operations Center (NOC) Tier II Server team.

Provide system administration support for 700 enterprise servers on multi-platform of Windows 2000, 2003, UNIX, Sun, SQL, Linux and Avaya telecom systems. Utilize CA Unicenter Management tool to monitor and resolve all system critical events on all enterprise servers. Manage all data backup and recovery with Veritas NetBackup DataCenter 6.0. Responsible for configuration, installation and maintenance of Windows 2000 & 2003 servers. Managed monthly Microsoft server patches along with server firmware updates via WSUS. Also provide support for Windows 2003Virtual servers on IBM HS21 and Dell 1955 blade servers. Utilize Solarwinds to monitor global LAN/WAN network connectivity. Maintain & document IT procedures on in-house SharePoint db.

Environment: 24/7 support, AD, Windows 2000 & 2003, UNIX, Linux, Telnet, VMware, Tivoli, Cisco, Avaya.

International Business Machines (IBM) April 2007-September 2007

Austin, TX

Systems Network Administrator / Team Lead, Team for Texas Project - Contractor

Provide Systems Administration (break fix) LAN/WAN support for the Texas Dept. of Assistive & Rehabilitative Services for Win/ Intel OS infrastructure migration to IBM’s Data Center.

Lead technical staff in planning and support of Win/ Intel server migration. Responsible for maintenance, installation, configuration and support of 80 Windows 2003 & 2000 servers. Managed all backup & recovery with Veritas 9.1 Backup Exec. & CommVault’s Galaxy 6.1 utilizing a HP Storageworks SAN. Managed installation of monthly Microsoft server patches along with server firmware updates via WSUS. Also responsible for support for Windows 2003 Virtual Machines on HP BL25p & HP BL35p servers. Provided DPM support to all DARS agency remote sites. Coordinate system capacity planning for infrastructure transition to Data Center.

Responsible for generating weekly & monthly data storage reports for IBM’s billing cycle. Coordinate documentation of

technical standards for implementation of migration and act as technical liaison between client and technical staff.

Environment: Active Directory, Win 2003 & 2000, Exchange 2000, Lotus Notes, Remedy, Tivoli, SMS, VMware,

Bebe Stores Inc., Corporate Design Studio April 2004 – March 2007

Beverly Hills, Ca

Systems Network Administrator/ IT Manager

Member of Bebe Corporate IT Team Los Angeles. Responsible for all LAN Administration and Desktop support for 125 design users.

Perform and manage daily backups with Veritas Backup Exec 8.60, Administer user accounts in MS Active Directory via Active

Directory Management Console 1.2, Maintain network security via WatchGuard Firebox 1000, Perform all hardware & software installation, system configuration, testing, and troubleshooting for Dell & HP workstations, Utilize LANDesk Management Suite and

MS Terminal Services Client to support servers and workstations. Install & program NEC Series E network phones. Utilize

Touchpaper Helpdesk 6.4 to track and maintain project case work load. Received Bebe Star Award for outstanding work performance.

Environment: Active Directory, Win 2000, Exchange 2000, XP, Office 2000, Ghost 7.0, IE6, Touchpaper Helpdesk

Capital Group Companies May 2003 – April 2004

Los Angeles, Ca

Information Technology Specialist/ Network Administrator- Contractor

Member of The Capital Group Companies ETC Team ( Engineering, Testing & Configuration); Responsible for Installing, Testing, Configuring, Quality Analysis, Project Planning and Deployment of Compaq EVO desktops and IBM T Series laptops. Provided support for end users in a Novell 6.0 / Windows 2000 environment. Maintain NDS user accounts via NW Admin, Console 1, & Bind

Environment: Novell 5.1, NDS, NW Admin, Win 2000, Tivoli 3.7, Ghost 7.0, Lotus Notes 6, IE 6, Remedy 5.0, Altiris 4.5, VPN

Bain & Company, Inc. February 2001 – May 2003

Los Angeles, Ca

Information Technology Specialist/ Network Administrator

Member of Bain Los Angeles IT staff responsible for Installing, Configuring, Troubleshooting and providing support for end users in a Novell 5.1/ Windows 2000 global environment. Install and Support MS Windows 2000 Professional edition for IBM T & X series laptops and Dell OptiPlex desktops. Insure global remote access connectivity for Bain consultants working worldwide. Manage and Administer users in NDS and Exchange 2000 using Active Directory. Also manage Network Servers for file storage and backups with ARC Serve along with user backups using Veritas software. Nominated two consecutive years for Bain & Company Spirit of Bain Los Angeles Award.

Environment: Novell 5.1 NDS, NW Admin, Console 1, Win 2000, Active Directory, 5.0, Exchange 2000, Veritas NetBackup 5.0

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