Receptionist/ Telephone Operator.
Resume:
Miami, Fl *3157
MARILYN YHANES
Objective
To bring to your company commitment, dedication and experience. Looking forward to the daily opportunities and challenges that await me. I am a detailed oriented individual whose career has reflected many years of working experience in customer service relations.
Experience
2013 – PRESENT G4S, Miami, Fl
Security Officer
Patrol Building
Greet Clients
Monitor Parking lot and area before, during, and after working hours.
Observe and report
Write reports when needed.
2004 – 2013 Miami Senior Killian High School Miami, Fl
Paraprofessional II- General
Assisting in preparing and maintaining student’s records, attendance records, and classroom inventories.
Answering telephones.
Interacting with parents.
Performing a variety of instructional support tasks as required or assigned.
School Security Monitor II
Observing student behavior on school property. Report serious problems to school administration. Resolve minor altercations.
Patrolling all school buildings. Determining reason for the presence of outsiders.
Stopping and questioning all students not in class during class hours.
Monitoring parking lots and student gathering areas before, during and after class time.
1997- 2004 Joseph Wade Junior High School Bronx, NY
Family Worker
Providing outreach to students with poor attendance & school information to
parents via phone conversations and home visits.
Performing a wide variety of office duties, preparing forms, filing and faxing.
Facilitating in home visits to meet with parents and encourage student attendance.
Draft assessment reports upon completion of home-visits.
2002- 2004 ACDP Choices & Community Beacon @JHS 117 Bronx, NY
Case Worker
Registering participants into Beacon program.
Reviewing policy and procedures of Beacon and After School with parents and Students.
Conducting follow up calls at home for participants not attending or on a waiting List. Making referrals to outside agencies for families in need of services eyond Beacon scope of services.
Maintaining Beacon files, updating and registering adults for CWE Program.
1992-1997 Job Lot Retail Store New York, NY
Cashier
Greet customers as they enter establishment.
Asking customers if they need assistance and direct them to right aisle.
Scan and verify prices on products.
Process checks and credit card payments.
Process product returns and exchanges
Balance cash register at the end of the shift.
1989-1992 Hebert Construction Corp New York, NY
Receptionist
Greeting and assisting clients to showroom
Answering telephones, respond to facsimile and filing
Preparing construction forms.
Education
COLLEGE OF NEW ROCHELLE New York, NY
B.A., Social Science
GED
Skills
Strong office administrative skills: preparing forms, filing documents, customer service. Fluent English and Spanish: read and write.
References
Furnished Upon Request
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