Customer Service Insurance

Tribikrama "Tri" Suwal

**** ****** **. **********, ** 75082

214-***-**** / *******@*****.***

OBJECTIVE

Career oriented individual with a proven track record of strong customer service and a passion to achieve maximum results seeking a challenging opportunity with career stability.

EDUCATION

*The University of Texas at Dallas, Richardson, TX 2008

Bachelor of Science in Business Administration

*Richland College, Richardson, TX 2005

Associate in Science

RELEVANT COURSES

Accounting / Business Finance / Marketing / International Business / Organizational Behavior / & Public Relations

ADDITIONAL QUALIFICATIONS

Proficient with MS Office (Excel / Pivot Tables, etc.) Word, PowerPoint, Access, Virtual Zip file & Outlook, Equator

Speaks effectively, listen attentively, and express ideas with innovative thoughts.

Advanced level Quick Book (Balance Sheet Accounts, Online Banking, Investments, Clearing Accounts and Year End Closing Procedures)

Administrative office procedures (Management and Leadership experience, initiating new ideas, decision making with others and managing groups of people)

Strong Punctuality, Deadline and Goal Oriented, Organized

Fluent in five languages

PROFESSIONAL EXPERIENCE

Insurance Analyst September-October 2015 American Flood Research, Inc.

Successful insurance tracking demands timely and accurate updating of all insurance information, correct notification to borrowers and extensive insurance knowledge.

Document Processing: Processing all incoming insurance documents (Mail, Email, Fax, Secured site) and upload directly to the Elitetrac Database.

Elite Scan: Once the documents are scanned into the system, they go to the Elite Scan Database. This process makes sure that the insurance information on each loan is organized.

Elitetrac: This is used to ensure accurate and consistent document tracking; the loan information is stored for each lender. This allows direct communication between the lender and AFR for any loan. The analysts work the documents on the dashboard on a daily basis. My responsibility was to determine if the information was valid.

Policy: If a policy is received that goes to a loan then pertinent information has to be listed in order for AFR to update the information of the Carriers Name, Policy Number, Effective Dates, Coverage Amounts, and Banks listed in the proper position within all documentation.

Robert Half (Contractor) Conference “SecureWorld Expo Dallas – The Plano Center” October 27-October 29

Primary responsibility of registering people includes computerized registration system to assist attendees in looking up their registration information, adding new registrants, printing and checking badges, giving out information, handling out the certificates and customer service on conference sessions.

Robert Half (Contractor) 2014 - 2015 Bank Compensation Consulting Data Services

Responsible for populating Bank Compensation, including Executive Management, Employees and Consultants from fifty states with Bank Owned Life Insurance (BOLI).

All information was updated with precise accuracy in Microsoft Excel, as well as BCC’s proprietary database for the conventions.

Information included all of the Executive Management of other banks and their assets that would be attending national convections.

VGL Advertising Agency

Global Marketing Research Analyst

Responsible for researching companies for targeted marketing campaigns, which included in-depth research about the companies, as well as top level management to include the names of the Chairman, CEO’s, Presidents and other specified management.

Ensured the company address were updated and correct, phone numbers were updated and correct as well as company web-sites and URL’s were correct.

All information was updated with precise accuracy in Microsoft Excel as well as VGL’s proprietary database.

Utilized multiple tools including: Google, LinkedIn, Bing, Yahoo and 411/White Pages.

Completed work ahead of schedule with extreme accuracy.

Wingspan Portfolio Advisors (Frisco, TX) Jan 2012 - Feb 2014 Federal Housing Association (FHA) Claims Agent/Loss Mitigation (6/13 – 2/14)

Prepared Claims files for Claims Submission and gathered all the documents required to file a claim.

Met investor time frames, and completed audits of claims processes for validation.

Reviewed and processed required claim documentation to recover advances incurred throughout the default process.

Completed timely audits of all loans to ensure all requirements were met, and claim processes could be validated.

Responsibilities included validation of fees, follow-up for missing documentation and maintaining all systems necessary for proper claim handling and follow-up.

Researched issues and obtained proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.

Default Resolution Customer Advocates (1/12 – 6/13)

Assisted borrowers by handling escalated concerns through research and resolution of service problems.

Maintained a pipeline of high priority complaints received directly from Attorney Generals (AG), The Consumer Financial Protection Bureau (CFPB), The Office of the Currency (OCC), Senators, Congressmen and Bankruptcy Attorneys.

Researched customer complaints by analyzing loan documents and company system documentation which led to the resolution of over 500+ complaints with 98% quality and issuance of accurate and complete responses.

Communicated with the Bankruptcy, Short Sale and Foreclosure departments.

Spoke with customers daily to review resolutions to their concerns.

H.P. Locate, LLC 2010 - 2012 QA Analyst

Contracted by third party companies such as (AHMSI, SELENE, AHFM, HERITAGE PACIFIC, NUV, ACT, and GEMNINI) to locate people that have failed to fulfill financial obligations; to include mortgages and other financial loan types.

Responsible for performing QA grading on Associate's calls to ensure compliance and adherence to all FDCPA guidelines, regarding all customer communications.

Assigned to ensure that all documentation was accurate according to the content of the conversation held with customers and associates, to ensure strong quality assurance scores.

Responsible for locating additional customer information, through the use of the following tools: (Google, 411/white pages, CBC, Accurint).

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